Join Beneva as a Technician III specialized in Customer Relations. Provide exceptional service in managing group insurance contracts while ensuring an aligned client experience in a temporary role until December 2026.

In this hybrid position, the Technician III acts as a vital partner to administrators and group managers. You will interpret contract clauses, route inquiries efficiently, and manage financial corrections. Collaboration is key as you update internal stakeholders and represent your assigned groups.

Key Responsibilities:
• Interpret and explain contract clauses to group managers
• Route group administrator inquiries to relevant internal partners
• Analyze financial corrections and liaise with appropriate stakeholders




• Conduct administrative updates for various insurance activities
• Manage first-level customer dissatisfaction and provide resolutions

Requirements:
• College diploma in administrative techniques or equivalent
• 3-5 years of customer service experience
• Minimum 2 years in group insurance sector
• Bilingual in French and English (written and spoken)
• Proficiency in interpreting insurance products and management

Leverage your customer service and insurance expertise to contribute to Beneva's mission.
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📌 Beneva Customer Relations Technician III (Quebec City)
🏢 Beneva
📍 Quebec City