COMPANY: The Government of Alberta

JOB TITLE: Safety Communications Officer

PLACEMENT TYPE: Temp / Temp To Perm (Est. 4 month contract)

COMPENSATION: $24/hour + shift premiums (up to +$8.25/hour)

ADDRESS: Central Edmonton

LOCATION: 100% on site

HOURS: Full time with a rotating schedule. Must be willing to work mornings, evenings, and night shifts.

DUTIES & RESPONSIBILITIES:

The Safety Communications Officer will be responsible for supporting 4 different programs, including:

1st program - Work Alone Monitoring

- Government employees that work alone have to regularly check in throughout the day in intervals using an online app.
- When these government employees enter high-risk situations, the Safety Communication Officer is responsible for monitoring their check-in timers and checking in on agreed-upon intervals.
- If the person does not answer, they are expected to gradually escalate their outreach methods. Sometimes this can result in needing to call 9/11 if the individual does not respond. In this situation, the police service will send an officer to go and perform a wellness check.

2nd program - Public Lines

- This contact centre answers calls for 310-lands, 310-fire as well as the Office of The Chief Medical Officer.
- 310-lands, is a provincial park enforcement line where citizens or government employees can call in to report suspicious activity or ask questions.
- 310-fire, is a provincial phone line where citizens or government employees can call in to report wildfires or check in on the status of an active wildfire.
- They will also be responsible for supporting the Office of The Chief Medical Officer.



This is a line that is rarely used but it is available to the public in case citizens or government employees need to report the possible outbreak of a foreign disease or illness.

3rd program - Peace Officer Communications

- As Peace Officers perform their day-to-day duties, sometimes they call into this line to get information regarding license plate checks, vehicle registration information, as well as driver's license information.

4th program - Confidential.

- Confidential.

SOFTWARE:

- AFRCS
- CS1

MUST HAVES:

- 3+ years of customer service experience somewhere that required complex problem solving & critical thinking
- Polished communication & interpersonal skills
- Strong computer & technology skills
- MUST be able to work the required rotating shifts (Nights, Day, Afternoon)
- Professionalism & ability to maintain high levels of confidentiality
- Critical thinking abilities & ability to make decisions with limited information
- Ability to stay calm under pressure
- Creative problem-solving

LIKE TO HAVES:

- Experience working with radios
- Experience working with law enforcement or security
- Experience in a high-pressure medical environment

PRE-EMPLOYMENT TESTING:

- Criminal background check

WHY SHOULD YOU WORK HERE:

- Opportunity for role to convert into a permanent role dependent on organizational needs and personal performance.
- Great professional development opportunity with the ability to learn a lot about different government programs, and emergency procedures.
- If converted into a permanent employee you will receive a pension, full benefits, and a secure long-term position.

📌 Safety Communications Officer (x2) (Edmonton)
🏢 CareerBeacon
📍 Edmonton