Lead and motivate a dynamic team as a Customer Service Supervisor at ABB in Saint-Jean-sur-Richelieu, Quebec. This hybrid role empowers you to drive efficiency and resolve customer issues swiftly.
As part of ABB's Electrification, Installation Products division, you will oversee a team, ensuring they meet performance metrics and KPIs. Your leadership will be critical in maintaining high customer satisfaction through effective communication and resource management. Collaborate with other teams to identify training needs and enhance operational efficiency.
Key Responsibilities:
• Foster team accountability for daily performance tasks
• Motivate the team to meet service level objectives
• Manage performance evaluations and team dynamics
• Organize business reviews for key customer accounts
• Serve as the second level of escalation for issues
Requirements:
• Bachelor's degree in Business Administration or equivalent
• Minimum five years B2B experience, preferably in manufacturing
• Bilingual in French and English for external communication
• Solid leadership and organizational skills
• Proficient in Microsoft Office and Salesforce
Leverage your expertise in customer service leadership to drive continuous improvement and satisfaction at ABB.
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📌 Hybrid Customer Service Supervisor at ABB (Quebec City)
🏢 ABB
📍 Quebec City
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