24/7 monitoring for alerts within the workplace – e-mail/teams/SN Tickets/management escalations
Handling of any escalations from other teams (including certificate renewals)
15-minute response time to P1 Pager escalations
Dell/EMC storage report generation and e-mail to Senior Management
Check BSL reports on Monday to see what should be addressed for the following week
Submit and review change tickets
review of weekend changes
Monitor daily inquiries about ticket status or issues (assign accordingly to resources)
Zoning Change
Check Dell/EMC SCG access requests
review and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays.
Perform vulnerability remediation
Assist with data migrations, volume/SVM creations on NAS environments
Performance Measurement:
Monthly performance reviews and touchpoints with management.
Candidate Requirements/Must Have Skills:
10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale:
Netapp SnapMirror and SnapVault
GCNV (Google cloud Netapp Volumes)
NAS data migration methods and practices
5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as:
On Command Unified Manager
3+ years of hands-on technical working experience with integration into
- GEMs or Service Now Platforms
Can work Expanded hours including:
after standard working hours,
Holidays
Nice-To-Have Skills:
hands-on technical work experience in supporting, deploying and interconnecting:
#J-18808-Ljbffr
📌 Technical Analyst (Ontario)
🏢 Tekstaff IT Solutions
📍 Ontario
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