Front of House Team Member – Part Time – Evening Position Title: Front End Team Member Reports To: Front End Lead Location: 1364 Main Street, Winnipeg, MB Compensation: Based on experience and internal pay structure; confirmed in the Letter of Offer
Shelly’s Indigenous Bistro is an Indigenous-owned and operated restaurant offering takeout, delivery, catering, and community-based food services. Our team is committed to providing quality food, respectful customer service, safe food handling, and a welcoming environment that reflects the values of Shelly’s Indigenous Bistro.
Position Summary
The Front End Team Member delivers professional and efficient front-of-house service for takeout, delivery, catering support, and customer pickup operations. This role ensures accurate order management, positive customer interaction, clean and organized front-of-house areas, and a consistent customer experience while reflecting the values and cultural respect of Shelly’s Indigenous Bistro.
Core Responsibilities
Greet guests in a warm, professional, and culturally respectful manner
Manage order flow, customer pickup, and customer inquiries
Take orders accurately in person, by phone, or via app
Communicate orders clearly to kitchen staff
Prepare, verify, and hand off food and beverage orders promptly and accurately
Package and distribute takeout and delivery orders
Operate the POS system and process cash, debit, and credit transactions
Assist with daily cash-out procedures as assigned
Maintain clean and organized customer pickup and order hand-off areas
Maintain cleanliness of the front counter, beverage stations, customer pickup areas, and guest-access areas




Restock front-of-house supplies, including napkins, condiments, cutlery, and cups
Address customer concerns professionally and escalated to the Front End Lead or General Manager when required
Maintain confidentiality of business and customer information
Follow all workplace, food safety, and service standards
Support teamwork and assist other departments when operationally required
Qualifications & Experience
Previous customer service or restaurant experience is an asset
Experience handling cash and POS systems is an asset
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Qualified demeanor and positive attitude
Reliable attendance and punctuality
Training & Certification Requirements
Manitoba Food Handler Certification, or willingness to obtain it, is considered an asset
WHMIS Certification is considered an asset but is not required
Knowledge of Manitoba food safety regulations is an asset
Serving It Safe certification is considered an asset
On-the-job service and operational training will be provided
What We Offer
Competitive wages based on experience
On-the-job service training and opportunities to build customer service skills
Supportive team environment




Indigenous-owned and operated workplace
Employee meal and discount programs, where applicable
Employment Requirements & Working Conditions
This position may be full-time or part-time based on operational needs. Work schedules may include early mornings, evenings, weekends, statutory holidays, and peak seasonal periods.
A three-month probationary period applies. Performance, reliability, customer service standards, and teamwork will be reviewed during this period.
Employment is conditional upon:
Legal eligibility to work in Canada
Satisfactory Criminal Record Check, if required
Signing the Confidentiality Agreement
Signing the Code of Conduct
Compliance with the Respectful Workplace Policy
Compliance with company policies and procedures
The role requires extended standing and walking, frequent customer interaction, light lifting up to 25 lbs, and the ability to work in a fast-paced, team-oriented service environment.
Shelly’s Indigenous Bistro is proud to be an Indigenous-owned and operated business. Preference may be given to qualified Indigenous applicants, including First Nations, Metis, and Inuit applicants, in accordance with our commitment to supporting Indigenous employment, training, and economic participation.
Company Overview Shelly’s Indigenous Bistro is an Indigenous-owned restaurant and catering company based in Winnipeg, Manitoba. We are committed to providing quality food, strong customer service, teamwork, and community-focused hospitality while creating employment and growth opportunities within a respectful and inclusive workplace.

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📌 Front of House Team Member – Part Time – Evening (Manitoba)
🏢 RGIT Australia
📍 Manitoba