Real Time Networks is hiring a Field Service Delivery Technician to support advanced key management systems, biometric technology, and networked hardware and software solutions used by clients across a variety of industries. The role combines hands-on troubleshooting, customer training, onsite installations, and cross-department collaboration with Product Development, Engineering, and Operations.

Responsibilities include

- diagnosing and resolving hardware and software issues for smart lockers, key management systems, and biometric devices - delivering customer training and onboarding - participating in the 24/7 after-hours support rotation - performing onsite service visits across North America - managing tickets to SLA - maintaining hardware inventory - contributing to SOPs and knowledge base articles.

Required

- 5 years of customer or technical support experience - post-secondary education in IT, Electronics, or a related discipline - proven troubleshooting skills across hardware and software - networking fundamentals - experience with tools such as TeamSupport, HubSpot, Slack, SharePoint, and Microsoft 365.

📌 Technical Solutions Specialist (Milton)
🏢 Real Time Networks
📍 Milton