The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest rooms and can connect with family and friends in the welcoming Great Room just prior to experiencing the tantalizing flavors of 75 West Coast Grill!

RESPONSIBILITIES:

· Warmly welcomes Hotel guests and clients; ready and prepared to respond as required; anticipating guest needs, acknowledging Marriott Bonvoy/loyal guests with personalization, attention to detail and “Wonderful Hospitality. Always.”

· Supply guests with directions, information, local recommendations, luggage assistance including luggage storage/retrieval, arrange transportation, maintenance of guest carts, porterage services and provide other relative guest service requests as required

· Process all guest check-ins, check-outs, room assignments and room changes

· Activate/reissue room keys with diligence and safety/security top of mind

· Verify and adjust billing for guests, securing all necessary payments as required

· Coordinate with Housekeeping to track room status

· Operate telephone switchboard station when required

· Run and check daily reports, contingency lists and credit card authorization reports





· Answer and process all guest calls, questions and concerns; follow up to ensure each has been met/exceeded to guests’ satisfaction

· Partners with all associates and departments to ensure the overall guest satisfaction according to the Marriott Brand Standards are consistently and efficiently delivered from pre-arrival to post arrival as required

· Other tasks as assigned by manager

QUALIFICATIONS:

· Experience working in a hotel front office for one year preferred

· Flexible availability to work any shift; day, evenings, weekends, stat holidays without restrictions

· Must have valuable interpersonal skills and professional etiquette

· Good communication skills; written and spoken English required

· Outstanding team player, able to support all colleagues

· Great initiative and a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently

· Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)

· Must work well under pressure and be detail oriented

· Can lift up to 50 pounds

Pay: $27.31 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Experience:

- Front Office: 1 year (required)

Work Location: In person

📌 Guest Services Agent - Full-Time (Richmond)
🏢 Vancouver Airport Marriott
📍 Richmond