Customer service representatives are the first point of contact for orders. They help customers with status of orders, updates as well as their questions and complaints.
Responsibilities and Duties
- Answer client calls, identify their needs and respond in a qualified, efficient and courteous manner
- Serve as first point of contact for orders
- Enter and process orders
- Respond to client e-mails and transfer to the appropriate department for resolution.
- Provide assistance and problem resolution to clients in areas of order status and product availability.
- Accomplish any other task related to customer service
Qualifications
- 2 to 5 years’ experience in customer service
- Competent in MS Office Suite
- A team player that works effectively under stress Is autonomous, self-starter and can time-management
- Flexibility and Adaptability
- Listening skills are a must for this position – understanding the customer’s needs
- Bilingual: Excellent communication skills in French and English
Assets
Knowledge of JD Edwards system
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
📌 Customer Service Representative (Montreal)
🏢 Primo International
📍 Montreal
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