We are looking for a Customer Service Representative to join a service-focused team in Ontario on a Contract basis. This opportunity is ideal for someone who enjoys balancing administrative work with direct customer support while helping manage a high volume of outstanding claim-related activity. The role begins as a 3-month contract with the potential to continue based on business needs and performance.

Responsibilities:

- Create and issue claim-related documents, including member letters, third-party communications, consent paperwork, and requests connected to official reports.
- Enter and process authorized payments tied to claim files, such as appraisal costs, invoice reimbursements, and report fees.
- Assist the Total Loss team by assembling and sending proof of loss packages to support timely claim resolution.
- Obtain external documentation, including police and fire incident reports, to support file review and investigation activities.
- Forward property damage claim files to legal counsel when requested and ensure records are handled accurately.
- Receive, organize, and distribute incoming correspondence so that documents are directed to the correct teams without delay.
- Contact customers by phone to collect first notice of loss details for claims submitted outside regular business hours or through online channels.
- Respond to incoming calls as needed and direct each inquiry to the appropriate department in an efficient and thorough manner.
- At least 1 year of experience in customer service, administration, or a comparable support role; 3 years of related experience is strongly preferred.
- Strong verbal and written communication skills with the ability to handle customer and file-related correspondence clearly and professionally.




- Demonstrated ability to provide attentive, respectful service while building positive interactions with customers and internal teams.
- Comfortable managing multiple priorities in a busy environment with changing workloads and deadlines.
- High level of accuracy and attention to detail when preparing documents, updating files, and processing transactions.
- Confident using phone-based communication for both outbound follow-up and inbound call handling.
- Able to adapt to varying work hours based on operational requirements.

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📌 Customer Service Representative (Thornhill)
🏢 Robert Half
📍 Thornhill