Customer Service Representative II

Location: Ajax, ON
Term: Contract porsition – 12 months (extendable)
Shift: Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11am to 7pm
Hybrid work– a flexible working model where employees work partly in workplace and partly remote (at home)
Pay Rate: $29 - $34 per hour (based on experience)

- Bilingual – Portuguese / English, Spanish / English, French / English - is an asset
- Must be able to read, write, speak and understand the English language
- Must be able to meet CGP requirements

Responsibilities:

- Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests
- Have progressive level of customer management experience to actively support a predefined customer allocation
- Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
- Actively manage customer purchase orders from order intake to shipment
- Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched
- Problem solving skills to identify blockers with systems and/or tools




- Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
- Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
- Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc.
- Participate in reviews / meetings as required

Qualifications:

- Diploma in Business Administration or equivalent
- Minimum experience level required: 3 years
- Front Office Customer Services/Account experience, preferably in an aerospace environment
- Proficiency in SAP
- Proficiency on MS Word, Excel, PowerPoint, Outlook
- Excellent verbal and written English communication skills
- Excellent interpersonal skills and robust sense of teamwork
- Sense of priority management

To apply please email your resume to Cindy at: [email protected]

AER1

📌 Customer Service Representative II (Ajax)
🏢 Can-Tech Services
📍 Ajax