At Northern Fitness, we believe everyone deserves access to quality fitness solutions. As one of Canada’s fastest-growing fitness equipment providers, we help individuals and organizations build stronger, healthier lifestyles—one product and one experience at a time.

We’re more than just fitness equipment. We’re a fast-growing team of passionate people building an exciting Canadian brand with big goals, a collaborative culture, and real opportunities for career growth.

Job Title:

Customer Support Specialist

Reports To:

Customer Support Manager

Schedule:

10:00am-6:00pm

Tuesday–Saturday

Why You'll Love This Role

If you're a people-first problem solver who enjoys helping customers and being part of a growing company, this role is a great opportunity to build your career.

As a Customer Support Specialist, you’ll be one of the key voices of the Northern Fitness brand—helping customers through chat, email, and phone while delivering a high-quality experience every step of the way.

This role is also a strong entry point into a rapidly growing business with opportunities to grow into areas like:

- Sales
- Logistics & Operations
- Administration
- Marketing
- Purchasing & Supply Chain
- Leadership & Management

We believe in promoting from within and giving motivated team members opportunities to grow alongside the company.

What You'll Be Doing

Deliver Exceptional Customer Support

Respond to customer inquiries through Gorgias via chat, email, and phone with professionalism, empathy, and efficiency.

Become a Product Expert





Help customers with product recommendations, specifications, availability, warranty questions, and general fitness equipment guidance.

Resolve Issues Proactively

Investigate order statuses, shipment delays, and fulfillment concerns while coordinating with internal teams and shipping partners.

Manage Order Updates

Process cancellations, exchanges, refunds, and order changes while balancing customer satisfaction and business needs.

Support Shipping & Claims

Assist customers with shipment tracing, freight issues, and claims when required.

What You Bring to the Table:

Must-Haves

- High school diploma or equivalent
- 1+ year of customer service or support experience
- Strong written and verbal communication skills
- Experience with Google Workspace and customer support platforms (Gorgias, Zendesk, Talkdesk, etc.)
- Shopify experience is an asset
- Strong attention to detail and organizational skills
- Ability to multitask in a rapid-paced environment
- Positive attitude and team-first mindset
- General interest in fitness, health, or fitness equipment

Nice-to-Haves

- Bilingual in French and English
- Experience in a high-volume support or call center environment

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking

Application question(s):

- What are your hourly wage expectations?
- Are you able to work in the office 4 days per week?
- Can you work weekends (one Saturday or Sunday per week)?

Language:

- French (not required) (preferred)

Work Location: In person

📌 Customer Support Specialist (Canada)
🏢 Northern Fitness
📍 Canada