Customer Service Representative

Location: Etobicoke, ON
Job Type: Full-Time
Hourly Pay: $21.00
Schedule: Monday to Friday, 8:30 AM – 4:30 PM
Reports to: Office Manager

Join the Brightpics Team!

Brightpics is a Canadian school photography company that has proudly served schools and families for over 16 years. We believe school photos are more than just pictures, they capture memories that last a lifetime. Our team is committed to providing outstanding customer service and a seamless experience for schools and parents.

We're looking for a friendly, enthusiastic, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to meet you.

About the Role:

As a Customer Service Representative, you will be responsible for assisting schools, parents, and customers throughout the school photography and ordering process. You will be a key point of contact for customers and schools, providing friendly, knowledgeable, and professional support.

Key Responsibilities:

- Assisting parents with online and phone orders.
- Booking appointments through our scheduling system.
- Tracking, updating, and processing customer orders.
- Responding to customer inquiries by phone and email.
- Providing clear information about products, orders, appointments, and services.
- Resolving customer concerns with professionalism, patience, and care.
- Following up with customers when necessary to ensure issues are resolved.
- Providing an exceptional customer experience from start to finish.

We're Looking for Someone Who Is...

- Friendly, positive,



and enjoys working with people.
- An excellent communicator with strong verbal and written skills.
- Patient, skilled, and customer-focused.
- Organized and able to manage multiple priorities.
- Comfortable working independently with minimal supervision.
- Detail-oriented and accurate.
- Flexible and able to adapt to a fast-paced seasonal business.
- Confident using computers and learning new software.
- A natural problem solver who enjoys helping customers.
- Comfortable handling a high volume of phone calls and emails during busy periods.

Qualifications

- 1+ year of customer service experience (Preferred)
- Previous experience in a customer-facing role (Preferred)
- Strong communication and interpersonal skills.
- Computer literacy and the ability to learn new software quickly.
- Valid driver's license.
- Reliable transportation or ability to commute to our Etobicoke office. (Mandatory)

Schedule

Monday to Friday, 8:30 AM – 4:30 PM

This is a full-time position that follows the school calendar. As such, the following weeks are off:

- Winter Break (last two weeks of December)
- March Break (2nd or 3rd week of March)
- Approximately 6–8 weeks during the summer (typically beginning the first week of July and reopening the last week of August)

Apply Today!

If you're a friendly, organized, and customer-focused professional who enjoys helping people and solving problems, we'd love to hear from you.

Join Brightpics and help create a positive experience for thousands of students, parents, and schools every year.

Pay: From $21.00 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Bright Pics
📍 Canada