About us

Manga Hotels is a Canadian company involved in the acquisition, development and management of high quality residences and hotels affiliated with prestigious brands such as Marriott, Hilton, Hyatt and InterContinental Hotels Group.

Manga Hotels is known to be an innovator and trend-setter in the Canadian hospitality industry having built the first LEED-certified hotel in Canada, the Hilton Garden Inn Toronto Airport, as well as the first Hampton Inn in Canada. The company is committed to sustainable investments and has a proven track record of successful ventures with a reputation for being a trusted and effective property developer and operator.

Full Job Description

The Front Desk Agent / Night Auditor is responsible for providing exceptional guest service, managing front desk operations, and ensuring accurate overnight financial and administrative procedures. This position serves as a primary point of contact for guests and requires professionalism, attention to detail, reliability, and the ability to work independently during overnight hours.

Key Responsibilities

- Welcome, check in, and check out guests in a friendly and skilled manner.
- Process guest reservations, payments, room assignments, and account adjustments accurately.
- Answer telephone calls, respond to guest inquiries, and provide information about hotel services and local attractions.
- Handle guest requests, concerns, and complaints promptly and professionally.
- Maintain accurate records of guest accounts, reservations, and transactions.




- Monitor hotel security and report unusual or emergency situations to management.
- Perform overnight audit procedures, including balancing daily financial transactions and reconciling hotel records.
- Prepare and distribute daily reports for management.
- Review and verify room rates, payments, discounts, and other financial transactions.
- Complete end-of-day procedures and ensure the property is properly prepared for the next business day.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, procedures, and safety standards.
- Communicate important information and outstanding issues to the incoming shift and management.
- Assist with other hotel duties as assigned.

Qualifications

- High school diploma or equivalent preferred.
- Previous hotel, hospitality, customer service, or front desk experience preferred.
- Previous night audit experience is an advantage.
- Strong communication and interpersonal skills.
- Basic computer and cash-handling skills.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Ability to remain calm and professional when handling difficult situations.
- Flexible schedule and availability to work overnight, weekends, and holidays as required.

Schedule:

- 8 hour shift
- Overnight shift

*Experience an asset

Job Types: Full-time, Part-time, Casual

Benefits:

- Dental care
- On-site parking
- Vision care

Ability to commute/relocate:

- St. John's, NL: reliably commute or plan to relocate before starting work (required)

Language:

- English (required)

Work Location: In person

📌 Front Desk Agent/Night Auditor (St. John's)
🏢 Hilton Garden Inn St. John's
📍 St. John's