To apply, submit this google form: https://forms.gle/VExsKNR81gho5fgh6 !

About PodPitch

PodPitch helps businesses find the right podcasts, create personalized pitch emails, and manage the entire guest booking process in one place. We take a messy, manual process and make it faster, easier to manage, and scalable.

The role

We are hiring a hands-on, tech-forward Head of Customer Success to lead five CSMs supporting more than 1,000 SMB customers across Canada.

This is an key role for us. You will get close to the work, spot where customers and processes are getting stuck, and help us make retention more predictable. If you want narrow ownership inside a huge organization, this may not be the right fit. If you like building, taking initiative, and seeing the impact of your work, you will have a lot of room here.

What you will do

- Lead, coach, and support a team of five CSMs.
- Build a scalable SMB customer journey across onboarding, adoption, renewals, and churn risk.
- Own GRR, NRR, renewal rate, churn, customer health, and retention forecasting.
- Work with Product, Engineering, Sales, and leadership to turn customer feedback into better outcomes.




- Build practical automation, reporting, and AI-assisted workflows so a lean team can be proactive and effective.

What good looks like

In your first 30 days, you will get to know the team, customers, and data. By 90 days, you will have a clear retention baseline, a practical plan for the biggest opportunities, and a stronger operating rhythm.

Over the following 6 to 12 months, you will help us build a more consistent CS function with explicit ownership, better playbooks, earlier churn intervention, stronger renewals, and measurable improvement in customer outcomes.

What we are looking for

- B2B SaaS Customer Success leadership experience, ideally with a large SMB base.
- A record of improving retention, renewals, GRR, NRR, or churn.
- Experience leading change and getting a team aligned.
- Comfort building or rolling out automation, AI workflows, reporting, or operating systems that make CS more effective.

Role details: Full-time, fully remote, Canada-based.

Pay: $173,000.00-$242,000.00 per year

Work Location: Remote

📌 Head of Customer Success (Canada)
🏢 PodPitch.com
📍 Canada