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Apply By: Wednesday, September 9, 2026 11:59 pm EDT

Manager, Payroll Productions

Job ID:

248766

Posting status:

Open

Organization:

Treasury Board Secretariat

Division:

Payroll Production Operations @ Pay and Benefits Services Division

City:

North Bay, Orillia

Position(s) language:

English

Job term:

2 Permanent

Job code:

M0902A - Human Resources06

Salary:

$90,700.00 - $133,653.00 Per year

Lead Operational Excellence in Payroll and Benefits Services

Do you thrive in a fast-paced, client-focused setting and excel at bringing clarity to complex processes? The Pay and Advantages Services Division within the Treasury Board Secretariat is seeking a Manager, Payroll Production to lead service delivery at the Orillia and North Bay Service Centre. This is an opportunity to oversee critical pay and benefits functions, drive continuous improvement, and contribute to enterprise-wide HR systems that support Ontario's public service.

As the Manager, you will lead a team of professionals responsible for the delivery of daily and cyclical payroll services. You will ensure compliance with collective agreements, legislation, and established policies while resolving complex issues and maintaining high service standards. Working closely with partners across the organization, you will help implement system enhancements, streamline processes, and promote consistent, efficient approaches to service delivery.

If you are a collaborative leader with strong operational expertise, sound judgment, and a commitment to service excellence, we encourage you to apply. Join a dedicated team delivering essential pay and benefits services that support Ontario's public servants every day.

Leadership That Makes a Difference

At its core, leadership in the Ontario Public Service (OPS) is about creating positive change for people and communities across Ontario. We're looking for leaders who are authentic, accountable, and courageous. People who bring others together, ask bold questions, and lead with purpose.

About the job

We believe great leadership starts with high standards and strong support. In the OPS, that means showing up with authenticity, acting with integrity, and having the courage to do what's right, even when it's hard.

As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible, where everyone feels safe, respected, and able to thrive.

You won't be doing it alone. We invest in our leaders through mentorship, learning opportunities, and cross-ministry networks that help you grow your impact and connect with peers across the organization.

Leadership is about impact, and in this role, you'll have the opportunity to make a meaningful one.

You will:

- Oversee payroll production operations for the North Bay or Orillia Service Centre ensuring timely, accurate, and compliant service delivery.

- Manage day-to-day priorities in a dynamic, high-volume environment while implementing process improvements and quality standards.

- Provide clear, consistent updates to executives and client groups, and act as a liaison on payroll and benefits matters.

- Lead and coach a team of up to 25 staff, fostering an inclusive, collaborative, and high-performing work culture.

- Monitor performance metrics, identify trends, and drive initiatives to align operations with strategic goals and enterprise HR systems.

- Resolve complex payroll and processing issues in partnership with internal partners, ensuring compliance with collective agreements and legislation and respond to clients when applicable.

Meet Your New Team





As a Manager, Payroll Production, will join the management team within the Pay and Benefits Operations Branch at Treasury Board Secretariat. Our branch delivers critical services to Ontario Public Service employees and select agencies, including payroll processing, enrolment for pensions and benefits, and advisory services. We handle current hires, exits, leaves of absence, and more - all while resolving Tier 2 inquiries transferred from the OPS Service Centre. It's a high-volume, high-impact environment where teamwork, precision, and responsiveness are key.

In this role, you will report to Tina Dobson, Senior Manager, Payroll Production System. Tina has 25 years of experience in payroll and employee support services. Having progressed from Pay & Benefits Specialist to Team Lead, Manager, and Senior Manager, she brings extensive technical payroll expertise and a strong commitment to operational excellence. Tina is recognized as an empathetic leader who values collaboration, accountability, and a strong work ethic, while fostering high-performing teams and delivering exceptional service to employees and stakeholders.

You will work closely and collaborate with other managers to ensure consistency in service delivery across regions, share operational insights, and align on priorities to meet client needs and production timelines. Together, you'll contribute to a supportive management culture that values open communication, collective problem-solving, and continuous improvement.

What you bring to the team

Leadership and People Management

- Experience leading high-volume operational teams in a service-focused environment.

- Ability to coach, develop, and support staff in managing priorities and achieving performance goals.

- Experience with performance management, workforce planning, and team development.

- Demonstrated leadership that promotes collaboration, accountability, and service excellence.

Relationship Management and Communication

- Strong communication and facilitation skills to present information and provide advice to a range of audiences.

- Ability to build and maintain effective working relationships with clients, colleagues, and partners.

- Experience providing consultation and guidance on operational or HR-related matters.

- Interpersonal skills to foster collaboration, innovation, and positive working relationships.

Specialized Knowledge and Expertise

- Knowledge of payroll operations, HR systems (such as PeopleSoft), and related business processes.

- Ability to interpret and apply legislation, policies, procedures, and collective agreements.

- Strong analytical and problem-solving skills to resolve complex operational issues.

- Experience assessing risks, supporting change initiatives, and driving continuous improvement.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities,



Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

Additional information:

Apply by:

Wednesday, September 9, 2026 11:59 pm EDT

Position details:

- 1 English Permanent, 200 First Ave W, North Bay, North Region
- 1 English Permanent, 777 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check (Fingerprint Based)

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Management and General

Posted on:

Wednesday, August 26, 2026

Note:

- About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
- T-TB-248766/26(2)

How to apply:

- You must apply online.

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

- Read the job description to make sure you understand this job.

- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Manager, Payroll Productions (Canada)
🏢 Treasury Board Secretariat
📍 Canada