About Us

At SEBO Canada, we’re passionate about providing high-quality, German-engineered vacuums that are built to last. As the exclusive SEBO Canadian distributor, we work closely with our dealer network to bring top-tier vacuum cleaners to homes across the country. With our industry-leading 10-year warranty and commitment to exceptional customer service, we take pride in delivering both reliable products and dependable support. As we continue to grow, we’re looking for a dedicated Customer Care Specialist to join our team and help us uphold our commitment to excellence.

Job Summary

We’re looking for a friendly and organized individual to join our head office in Airdrie as a full-time Customer Care Specialist. This position is scheduled from 9:00 a.m. to 5:00 p.m., Monday through Friday, for a total of 40 hours per week. No overtime or weekend hours are required.

The ideal candidate is patient, professional, and comfortable handling phone calls and emails with a positive attitude. This role requires a willingness to learn various programs and database systems, as well as a thorough understanding of our product line - including parts and functionality - to assist customers effectively. Since we operate across Canada, strong written and verbal communication skills in English are essential. Fluency in Quebecois French is a strong asset and will be highly considered.

Key Responsibilities

- Answer customer service phone calls and provide accurate information.




- Respond to customer service emails professionally and promptly.
- Enter customer orders into POS database.
- Greet and assist visitors at the front desk.
- Handle warranty registrations and claims efficiently.
- Provide additional administrative support as required.

Qualifications & Skills

- Previous customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency in using computers, email, and basic office software.
- Attention to detail and problem-solving abilities.
- Team-oriented with a positive attitude.

Why Join Us?

Join a company that is growing, evolving, and building for the future. SEBO Canada is a successful and expanding business, and this is an exciting time to become part of our team. As we continue to grow, there are opportunities to learn, take on new responsibilities, and make a meaningful contribution to our success.

If you’re a motivated, customer-focused professional who thrives in a energetic environment, we want to hear from you! Please include the phrase “Attention to Detail” in the subject line of your email or cover letter to show that you’ve read the entire job description.

Job Types: Full-time, Permanent

Pay: $24.00 per hour

Benefits:

- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care

Experience:

- Customer service: 2 years (required)

Language:

- Quebecois French (preferred)

Work Location: In person

📌 Customer Care Specialist (Airdrie)
🏢 SEBO Canada
📍 Airdrie