We are currently seeking a part time Banquet Captain to join our expanding Hotel and Spa, offering a competitive wage in the beautiful town of Niagara-on-the-Lake.

Why Us?

It is an exciting time to join our family at 124 on Queen Hotel & Spa as we have entered a long-awaited expansion. This will increase our guestroom numbers and completely transform our property and public spaces. As one of the top ranked Hotels in Niagara-on-the-Lake we are excited to further enhance our Hotel and Spa to be a truly luxurious location for our guests and team.

Our employee company goal is to provide you with a family work atmosphere where we have fun while providing an exceptional guest experience.

Hours: Part time positions available

Salary Range: $25 - $30

Position Summary:

Overseeing banquet functions

Primary Responsibilities

· Banquet Captain will be involved in training & coaching of banquet colleagues.

· Lead and supervise the Banquet team in all aspects of the department and ensure

service standards are followed.

· Consistently offer professional, friendly and engaging service

· Assist in implementing standard operating procedures.

· Follow standard operating procedures and service standards.

· Take an active role with the training and development of new and existing staff.

· Project a pleasant and professional image to guests at all times

· Build and maintain a high level of customer service and staff morale.

· Assist management team to develop action plans to improve performance.

· Perform preshift meetings for all staff for events.

· Expedite food items to be delivered to guest tables.





· Assist and lead the function team in setting up and tearing down function spaces.

· Handle guest concerns and react quickly and professionally in absence of manager.

· Walk through all banquet spaces to ensure proper tear down and cleaning procedures.

· Ensure appropriate staffing levels day of, and make informed decisions to cut staff,

· when appropriate

· Delegate and assign side duties and verify completion prior to sending staff home

· Lead and inspire the banquet team, providing guidance and training

· Maintain the highest standards of service, presentation, and cleanliness, upholding

· reputation for excellence.

· Collaborate with event planners, chefs, and other departments to plan and

· coordinate successful events, from setup to breakdown.

· Ensure compliance with health, safety, and regulatory standards to create a safe and

· secure environment for staff and guests

· Billing events on day of function

· Other duties as assigned

Additional Employee Incentives:

Be a part of an expanding family team!

Flexible Shifts

Company Discounts

Job Type: Part-time

Perks:

· Flexible schedule

Schedule:

· Evening shift

- Every Weekend
- Morning shift
- Night shift
- On call

Application question(s):

· In one sentence, how would you define "good service"?

Education:

· Secondary School (preferred)

Language:

· English (required)

Work Location: In person

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Flexible language requirement:

- French not required

Language:

- English (preferred)

Work Location: In person

📌 Banquet Server / Banquet Captain (Niagara-on-the-Lake)
🏢 124 on Queen Hotel
📍 Niagara-on-the-Lake