Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and Spanish.
- Provide accurate information regarding products, services, and company policies to ensure customer satisfaction.
- Assist customers with order processing, data entry, and account management tasks.
- Identify opportunities for upselling and cross-selling products or services to enhance customer value.
- Maintain detailed records of interactions, transactions, and feedback using data entry tools.
- Demonstrate excellent phone etiquette and communication skills to build rapport with diverse clients.
- Analyze customer feedback and issue reports to identify trends and suggest improvements.
- Collaborate with sales teams to support promotional campaigns and achieve sales targets.




- Manage multiple tasks efficiently while maintaining high-quality service standards.
- Uphold company policies and procedures consistently across all customer interactions.

Qualifications

- Proven experience in customer service roles, preferably within a multilingual workplace.
- Fluency in English and Spanish, with excellent verbal and written communication skills in both languages.
- Strong data entry skills with attention to detail and accuracy.
- Demonstrated analysis skills to interpret customer data and feedback effectively.
- Knowledge of sales techniques, including upselling strategies.
- Exceptional phone etiquette and professional communication abilities.
- Ability to handle high-volume inquiries with patience and professionalism.
- Familiarity with CRM software or other customer management tools is preferred.
- Strong organizational skills with the ability to prioritize tasks efficiently.

"TGIT01"

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Experience:

- Spanish: 3 years (required)
- Bilingual Customer Service : 3 years (required)

Work Location: Hybrid remote in York, ON (York District)

📌 Call Centre Agent (York)
🏢 Compunnel
📍 York