Overview

Join our dynamic team as a Customer Service Advisor and become the vital link between our company and valued customers! In this energetic role, you’ll deliver exceptional service by addressing inquiries, resolving issues, and providing tailored solutions that enhance customer satisfaction. Your multilingual skills and analysis expertise will empower you to connect with diverse clients, identify opportunities for upselling, and ensure every interaction leaves a positive impression. This paid position offers a fantastic prospect to develop your communication skills while making a real impact in a fast-paced environment.

Responsibilities

- Engage with customers via phone, email, or chat, providing clear and friendly assistance in English and Spanish.
- Handle data entry tasks accurately to update customer records and transaction details efficiently.
- Analyze customer inquiries to identify needs, resolve problems promptly, and escalate complex issues when necessary.
- Promote products or services through effective upselling techniques to enhance customer experience and business growth.
- Maintain professional phone etiquette and communication skills to foster trust and rapport with clients.
- Support multilingual customers by translating information and ensuring clear understanding across language barriers.
- Document interactions thoroughly, including detailed notes on customer feedback, resolutions, and follow-up actions.




- Do estimates and work orders for auto parts and labour as well as tires and service calls

Qualifications

- Proven experience in customer service roles with excellent communication skills in English; bilingual proficiency in Spanish is highly preferred.
- Strong data entry skills with attention to detail to ensure accurate record keeping.
- Demonstrated analysis skills to assess customer needs and provide appropriate solutions.
- Experience in sales or upselling techniques that drive revenue while maintaining customer satisfaction.
- Exceptional phone etiquette and interpersonal skills to create positive customer interactions.
- Ability to work effectively in a multilingual environment, demonstrating patience and cultural sensitivity.
- Basic understanding of analysis tools or software is a plus; willingness to learn new systems is essential.
- Have knowledge in automotive and tires ( farm, truck and agricultural)

Embark on a rewarding journey w

here your enthusiasm, communication prowess, and multilingual abilities will shine! We’re dedicated to supporting your growth with comprehensive training and ongoing development opportunities—making every day at work engaging, meaningful, and impactful.

Pay: $20.00-$25.00 per hour

Expected hours: 42.5 per week

Benefits:

- Casual dress
- Dental care
- Vision care

Work Location: In person

📌 Customer Service Advisor (Canada)
🏢 1897425 ONTARIO INC. ou002Fa Jay's Tire and Repair
📍 Canada