About North Star Air

At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.

Position Summary

The Regional Base Manager is responsible for overseeing the day-to-day operations of the Ground, Ground Operations facilities, and Shipper/Receiver teams. The Regional Base Manager is to proactively identify and mitigates hazards to ensure a secure workplace for staff and cargo. Build consensus and works effectively across departments to achieve organizational goals. Delivers high-quality support to both internal teams and external customers/partners. Promotes open, honest, and respectful dialogue across diverse audiences, to solve complex operational issues with a focus on long-term sustainability rather than just short-term fixes. Ensure that there is an excellent level of Team Cooperation between everyone on site and ensure that all parties have a safe and cooperative experience with NorthStar Air.

Key Responsibilities

· Oversee operational plans and forecasts, ensuring all cargo movements are orderly, timely, and adjusted to meet demand.

· Provide superior customer service levels.

· Lead the base to meet On-Time-Performance (OTP) and Service level Agreements (SLA) targets without compromising safety or regulatory standards.

· Serve as the primary liaison between Ground Crew, Flight Crew, Maintenance, and Contractors to ensure seamless execution of the operational plan.

· Proactively develop and implement new methods to streamline base operations and improve efficiency.

· Oversee the full recruitment process, including hiring, onboarding, performance reviews, and progressive discipline or terminations.

· Manage staff scheduling, payroll approval,



and time-off requests (vacation/banked time), ensuring full shift coverage via established call-in processes.

· Ensure all staff are properly trained, equipped with required PPE, and compliant with uniform standards.

· Promote a "Safety First" culture by managing SMS reporting, investigating incidents, and ensuring all staff are proficient in using the company SMS site.

· Maintain expert knowledge of the Ground Operations Manual (GOM) and ensure all load control and functional tasks meet company and industry standards.

· Step into Cargo Coordinator, Administrator, or Team Lead roles as required to maintain operational continuity.

· Oversee the maintenance and cleanliness of all company equipment, property, hangars, and housing, utilizing internal staff or third-party contractors.

· Maintain a professional working relationship with the local Airport Authority and external partners.

· Any other related duties as assigned

What We’re Looking For (Qualifications)

· High school diploma or equivalent is an asset

· Ability to work well under pressure

· Strong communicator, both verbally and in writing

· Basic mathematical skills

· Strong critical thinking skills

· Able to work efficiently as a part of a team as well as independently

· Computer literacy, including working skills of Excel and e-mail

· Ability to communicate in Oji-Cree or Ojibway is an asset

- Must successfully complete a Criminal Records Check.

Working Conditions





· 2 weeks on/2 weeks off schedule; overtime as required.

· Indoor and outdoor work is required

Benefits & Perks

· Extended Healthcare

· Paid time off

· Company Events

· Vision Care, Dental Care

· Flight Benefits

· Service Awards

· Employee Assistance Program

· Company Discounts

· Employee Recognition

· Disability Insurance, Life Insurance

· e-Store Merchandise

· On-Site Parking

· RRSP, Employee Stock Purchase Plan, Profit Sharing

(Benefits are subject to eligibility and plan terms.)

Eligibility & Accommodation

Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.

How to Apply

Please email your cover letter and resume to [email protected].
Please title the email “Regional Base Manager” in BOLD to distinguish your application.

The posting will be posted until filled.

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.

Pay: $66,874.89-$94,739.43 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Stock options
- Vision care

Work Location: In person

📌 Regional Base Manager (Ontario)
🏢 North Star Air
📍 Ontario