Overview
At our Service Trades Company, our customer service team is at the heart of what we
do. Are you a seasoned leader ready to drive the operational engine of a thriving company? If you have a proven track record in leadership, strategic execution, and fostering a culture of customer service excellence, we want to hear from you!

Responsibilities

- Manage CSR and Dispatch staff and maintain the highest customer satisfaction and employee engagement levels.
- Show employees how their individual contributions matter to the company’s success.
- Communicate clearly, show recognition and build rapport with employees.
- Monitor employee engagement levels and know how to promote a healthy work environment.
- Establish customer satisfaction metrics, evaluate performance and coach staff to success.
- Build a plan for escalating customer complaints that results in quick, favorable resolutions.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
- Formalize a coaching and training platform that’s consistent, effective and measureable.




- Shape company culture by living out agreed upon values, specifically ethics and integrity.

Skills & Assets

- Clear and friendly communication.
- Ability to juggle multiple tasks without missing a beat.
- Patience and problem-solving for customer issues.
- Organized and tech-savvy.
- Calm under pressure.
- Dispatching Manager experience would be considered an Asset
- Previous experience or knowledge of the Plumbing/HVAC trade would be considered an Asset

Join our Call Center team where your skills will contribute to our commitment to exceptional service delivery!

Benefits:

- Dental care
- Extended health care
- On-site parking

Versatile language requirement:

- French not required

Application question(s):

- Are you able to reliably commute to SE Calgary for this job? (There is no transportation in the area)

Experience:

- Call center Management: 3 years (required)
- Customer service: 3 years (required)
- dispatching: 1 year (preferred)

Work Location: In person

📌 Call Center Manager (Canada)
🏢 Recognized
📍 Canada