Mark Motors Group is proud to be one of Ottawa’s leading names in luxury automotive sales and service. We are looking for a motivated, customer-focused individual to join our Audi City Lansdowne team as a Product Specialist.

This is an excellent opportunity for someone who enjoys working with people, building relationships, and delivering exceptional customer experiences.

Key Responsibilities

Customer Experience & Sales

- Welcome and engage prospective and existing clients while delivering professional, premium dealership experience.

- Understand each client’s needs and help identify vehicles, products, and services

- Respond to customer inquiries and follow up on leads and referrals generated through dealership activities, marketing initiatives, and events.

Product Demonstrations

- Develop strong knowledge of Audi vehicles, features, technology, and available programs.

- Conduct engaging vehicle walk-throughs and test drives, confidently demonstrating key features and benefits.

- Stay current on manufacturer programs, incentives, recent models, and promotions.

Client Relationships

- Maintain consistent and professional communication with clients throughout their experience, from initial inquiry through vehicle delivery and post-delivery follow-up.

- Build lasting relationships that encourage client loyalty, referrals, and repeat business.

- Work closely with colleagues across the dealership to ensure seamless customer experience.

Vehicle Delivery & Quality

- Inspect vehicles prior to delivery to ensure they are clean, functional, and prepared to dealership standards.

- Deliver vehicles professionally and ensure clients are comfortable with key features, technology, warranty information, and ownership resources.

Training & Development

- Complete required Audi and Mark Motors Group training programs.

- Continuously develop product knowledge, sales skills, and customer service expertise.





- Maintain manufacturer and dealership Customer Satisfaction Index (SSI) standards.

- Follow all dealership policies, procedures, and regulatory requirements.

What We’re Looking For

- Previous experience in customer service, hospitality, retail, sales, or another client-facing environment is an asset.

- Automotive experience is welcome but not required

- Post-secondary education in Business, Marketing, or a related field is considered an asset.

- Valid OMVIC licence, or ability to obtain one.

- Valid driver’s licence with a clean driving record/driver’s abstract.

What We Offer

At Mark Motors Group, we value our employees and are committed to providing a supportive workplace with opportunities to grow. Our benefits include:

- Health, dental, and medical insurance, with benefits beginning after three months of employment.

- Disability insurance.

- Employee Assistance Program (EAP) for employees and their families.

- Free on-site employee parking.

- Career development and growth opportunities.

- Employee discounts on products and services.

- A qualified, team-oriented workplace representing premium automotive brands.

Compensation - Hourly rate plus performance-based bonus. Earnings can range from $60,000 +

Schedule: Monday – Tuesday: Closed, Wednesday – Sunday : 10:00am-6:00pm

If you are looking to build your career as part of a premium, fast-paced, and supportive automotive team, we would like to hear from you. Apply today and take the next step in your career with Mark Motors Group.

For additional information about this opportunity, please contact our Recruitment Specialist Eira Rodriguez at [email protected]

Vacancy Status: This posting is for an existing vacancy, and applications are currently being accepted for immediate hire.

Mark Motors Group does not use artificial intelligence (AI) to screen, assess, or select applicants as part of the recruitment process.

📌 Product Specialist - Audi City Ottawa
🏢 Audi Ottawa
📍 Ottawa