Samsic is HIRING – Above the Wing (ATW) Operations Manager

We are looking for an Above the Wing (ATW) Operations Manager who will provide direct support to the General Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional support.

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airport.

Joining Samsic means becoming part of a agile, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.

This position will be based at the address below:

3880 Grant McConachie Way, Richmond, BC (Vancouver International Airport | YVR)

For more information about our company, visit our websites at:

www.samsic.aero or www.samsic.com

As an Above the Wing (ATW) Operations Manager, it is crucial to follow safety and security instructions based on internal and external regulations, which encompass both airline and regulatory requirements.

This role involves managing, motivating and engaging staff members to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies, and brand values.





- Lead by example to deliver consistently great service to our customers and apply the security and safety culture.
- Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis.
- Ensure compliance with all Samsic’s corporate and airline safety and security procedures to meet/exceed regulatory standards.
- Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements.
- Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets.
- Lead the continuous improvement of Passenger service by monitoring operational process, managing Quality, Security and Safety findings.
- Maintain, monitor, and report on agreed key performance indicators (KPI's) including Quality, Security and Safety targets.
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
- Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports
- Communicate or ensure communication regarding security and safety requirements/instructions.
- Participate in staff trainings and development.
- Ensure all agreed-upon trainings are completed and documented.
- Build and maintain relationships with stakeholders, internal and external.
- Resolve issues/conflicts in a timely manner.
- Ensure efficient operation of inbound and outbound flights.
- Ensure senior management is informed of important issues such as flight irregularity.

REQUIREMENTS & QUALIFICATIONS:
- Must possess at least a High School Diploma / GED equivalent. Degree preferred.
- Managerial or supervisory experience in the industry.




- You must be able to work effectively in a team environment.
- Knowledge about the operation of Ground Service Equipment is required.
- Strong organizational and multi-tasking skills are a must.
- Effective verbal and written communication skills are necessary.
- You should have a flexible work schedule and be able to work evenings, weekends, and holidays.
- You should be eligible to obtain the necessary credentials and clearances.
- You should possess/maintain a valid state driver's license and other FAA/Airport required identification/seals, or authorizations.
- Advanced computer Skills (Excel, Word, PowerPoint, MS Outlook).
- Must successfully complete mandatory trainings.

Conditions of Employment Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada is an equal opportunity employer, that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [email protected]

Job Types: Full time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Aviation: 3 years (preferred)
- Management: 5 years (preferred)

Licence/Certification:
- RAIC (Red Pass) (preferred)

Work Location: In person

📌 Above the Wing (ATW) Operations Manager (Richmond)
🏢 SAMSIC Groupe
📍 Richmond