Administrative Assistant

Liberty Tax Canada – Markham, ON

Job Type: Full-Time, In-Office

Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m.

Salary Range: $38,000 - $44,000 + Benefits

About Liberty Tax Canada

Liberty Tax Canada has been helping Canadians with their tax and financial needs for over 25 years. With offices across the country, we are committed to providing exceptional customer service, professional expertise, and innovative solutions that support both our clients and our franchise network.

Our Markham Head Office is home to a collaborative team providing operational, marketing, training, technology, and administrative support to more than 250 Liberty Tax offices across Canada. We are seeking a friendly, organized, and customer-focused Administrative Assistant to join our team.

This is an excellent opportunity for someone who enjoys variety, takes pride in staying organized, and is committed to delivering exceptional customer service.

Job Summary The Administrative Assistant supports the day-to-day operations of Liberty Tax Canada's Head Office and serves as a professional first point of contact for franchisees, clients, vendors, and other stakeholders.

Working closely with the Operations team and other departments, this role provides administrative and reception support in a rapid-paced environment.

The successful candidate will have strong communication and organizational skills, excellent attention to detail, sound judgment, and the ability to manage competing priorities while maintaining a high standard of service.

Responsibilities

· Provide administrative support to departments across Head Office.

· Answer and respond to incoming telephone calls and emails professionally and courteously.

· Assist franchisees, clients, and vendors by addressing inquiries or directing them to the appropriate department.

· Prepare correspondence, reports, spreadsheets, and other business documents.





· Maintain accurate records through data entry, document management, scanning, and electronic filing.

· Process incoming and outgoing mail and courier shipments.

· Order and maintain office supplies and monitor inventory levels.

· Maintain confidentiality when handling sensitive and personal information.

· Support special projects and perform other administrative duties as assigned.

Qualifications

· Minimum 2 years of administrative experience in a professional office environment.

· Exceptional customer service and interpersonal skills.

· Excellent verbal and written communication skills.

· Strong organizational skills and attention to detail.

· Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.

· Self-motivated and able to work independently as well as collaboratively.

· Professional, positive, and dependable work ethic.

· Previous experience in a franchise, retail, or professional services environment is an asset.

Why Join Liberty Tax Canada?

At Liberty Tax Canada, our people are at the heart of everything we do. We offer a supportive and collaborative work environment where teamwork, respect, and continuous learning are valued.

As a member of our team, you will have the opportunity to:

· Contribute to work that supports Liberty Tax offices and franchisees across Canada.

· Collaborate with departments across our national organization.

· Develop your skills through professional growth and learning opportunities.

· Work in a welcoming and supportive team environment.

· Participate in company events and team-building activities.

If you're looking for a rewarding administrative role where your organizational skills, professionalism, and customer-focused approach can make a meaningful contribution to a national organization, we'd love to hear from you.

Apply today and join the Liberty Tax Canada team!

Pay: $38,000.00-$44,000.00 per year

Work Location: In person

📌 Administrative Assistant (Markham)
🏢 Liberty Tax Service
📍 Markham