Job Summary

We are seeking a proactive and technically skilled Application Support Specialist at the intermediate level to join our energetic IT support team. In this role, you will be the frontline responder for application-related issues, providing essential support to ensure seamless operation of critical business applications. Your expertise will help maintain high levels of user satisfaction by troubleshooting technical problems, managing service requests, and collaborating with cross-functional teams to resolve complex issues efficiently.

This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on our organization’s technology performance.

Responsibilities

- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues,



and communicate findings to non technical users
- Advanced verbal and written communication skills (in both English and French forBilingual agents)
- Excellent analytical, problem-solving, and decision-making skills

Join us to be part of a vibrant team dedicated to delivering exceptional application support! Your technical expertise will empower users across the organization while advancing your career in IT support services. Pay: $20.00-$30.00 per hour

Application question(s)

- LinkedIn Profile URL?
- What is Your DOB (Date of Birth)?
- What is your Current CAD per Hour?
- What is your expected CAD/Hour?
- How soon you can join us?
- Are you a Permanent Resident of Canada?
- Are you on OWP (Open Work Permit), If Yes, How long is it valid for (Mention the Date)
- Rate Yourself in English Communication Out of 10?

Experience:
- Application Support: 3 years (required)
- Interactive Voice Response (IVR) software and digital tools : 2 years (required)
- dealing with IT-related issues, and able to report issues : 2 years (required)

Work Location: In person

📌 Application Support Specialist - Intermediate (Toronto)
🏢 Prism Cloud
📍 Toronto