Join the leadership team as the Auto and Property Claims Manager. Your goal is to deliver outstanding customer experiences by optimizing claims operations and team management. As the Auto and Property Claims Manager, you will lead a dedicated team focused on First Notice of Loss (FNOL) and customer inquiry resolutions.

Your responsibilities include overseeing daily operations and ensuring top-tier service for customers. Collaborate closely with senior management to manage performance metrics, coach team members, and implement process improvements effectively. Key Responsibilities:

- Lead and develop a team of Claim Service Representatives
- Address and resolve customer escalations proactively
- Evaluate claims processes and implement improvements
- Conduct regular coaching and performance reviews
- Engage in industry initiatives and best practices Requirements:
- 5+ years of relevant industry experience
- Comprehensive knowledge of insurance claims
- Solid analytical and reporting skills
- Effective conflict management techniques
- A university degree or progress towards a CIP designation Leverage your managerial skills to enhance claims service at our organization.

📌 Auto and Property Claims Manager (Canada)
🏢 Allstate Northern Ireland
📍 Canada