Join the BC Public Service as a Senior Customer Service Representative located in Smithers, BC. Lead a team while providing crucial services with empathy and a focus on inclusivity. This full-time role prioritizes in-person and phone interactions, serving a diverse range of clients. You will supervise your team, ensuring high standards of service delivery in a busy setting.

Key skills include conflict management and a solid customer service orientation. Key Responsibilities:

- Oversee team operations in customer service delivery
- Provide services through various platforms including telephone
- Cultivate an inclusive service atmosphere
- Resolve conflicts and address customer concerns
- Ensure equity and respect in all service interactions Requirements:
- Completion of Grade 12 or equivalent credentials
- Proven experience in a supervisory capacity
- Competency in MS Office applications
- Excellent conflict resolution skills
- Flexibility to travel for coverage when needed Utilize your service skills to support the BC community in this rewarding role at Service BC.

📌 BC Public Service Senior Customer Service Role (Smithers)
🏢 British Columbia Public Service Careers
📍 Smithers