Launch your career in a supportive customer service role with iA Financial Group. This position requires strong bilingual communication abilities, focusing on assisting clients with their inquiries. As a Customer Service Representative, you will be pivotal in responding to calls and emails from diverse stakeholders.

Your tasks will involve explaining processes, managing complex cases, and ensuring all follow-ups are completed promptly. This role is designed for those eager to facilitate customer satisfaction in a team-oriented setting devoted to ongoing learning and improvement. Key Responsibilities:

- Handle 90% of customer interactions via calls and emails
- Follow up on calls as required, approximately 10%
- Provide clear process explanations to clients
- Document cases and update personal information
- Attend team meetings for continuous service improvements Requirements:
- Experience in customer service settings
- Excellent teamwork with a positive attitude
- Competency in various software systems
- Fluent in both English and French
- Composure under pressure with great interpersonal skills Join a dedicated team at iA Financial Group while enhancing your skills in customer relations.

📌 Bilingual Customer Service Representative (Quebec City)
🏢 IA
📍 Quebec City