Join Scotiabank as a Bilingual Quality Assurance Analyst in Montreal, focusing on improving client service quality. This pivotal role blends testing functions with training initiatives. As part of Scotiabank’s Global Transaction Banking team, this Bilingual Quality Assurance Analyst position is designed for those fluent in both English and French.

Your main duty will be to conduct quality evaluations, ensuring staff are well-equipped to support clients. The role emphasizes a deep understanding of banking products, while offering constructive feedback to enhance service effectiveness and customer loyalty. Key Responsibilities:

- Conduct regular quality assurance testing and reviews
- Document all quality assurance processes and standards




- Support training for staff to enhance client interactions
- Prepare reports and presentations for management
- Identify areas for service improvement and optimization Requirements:
- Fluency in English and French required
- Strong grasp of banking products and services
- Excellent oral and written communication skills
- Ability to multitask in a high-pressure workplace
- Proficient in Microsoft Excel, Word, and PowerPoint Enhance your career by contributing to client satisfaction and operational excellence at Scotiabank.

📌 Bilingual Quality Assurance Analyst - Montreal
🏢 Scotiabank
📍 Montreal