Drive operational excellence as BMO’s Operational Client Service Specialist, ensuring high client satisfaction and effective issue resolution. Leverage your strategic thinking and detail-oriented skills to optimize service delivery. In this role at BMO, you will provide daily operational support, ensuring exceptional client experiences.

You should possess 4-6 years of client relationship expertise, particularly in financial services, with a focus on identifying improvement opportunities and managing client communications. Your analytical skills will support strategic planning, addressing service gaps through comprehensive feedback analysis. Key Responsibilities:

- Track collection of client service fees
- Engage with clients to understand service needs




- Conduct audits and resolution of client issues
- Identify process improvements for efficiency
- Monitor operational performance against KPIs Requirements:
- 4-6 years of experience in service excellence or client relations
- Preferred degree in Business, Finance, or Marketing
- Intermediate skills in project and people management
- Advanced knowledge in regulatory compliance and reporting
- Capable of making risk-informed decisions independently Become a vital part of BMO’s mission to foster exceptional client service and operational success.

📌 BMO Operational Client Service Specialist (Montreal)
🏢 BMO
📍 Montreal