Part-Time Brand & Customer Experience Manager – Maison Apothecare

Location: Oakville, Ontario

Schedule: Part time, Tuesday through Saturday

Work Arrangement: Primarily on-site

About Maison Apothecare

Maison Apothecare is an established Canadian plant-based skincare and wellness brand known for thoughtfully formulated products, natural ingredients and a deeply loyal customer community.

We are looking for a hands-on, commercially minded Brand & Customer Experience Manager to help lead the next stage of Maison Apothecare’s growth.

This role is ideal for someone with direct-to-consumer product marketing experience who also enjoys working closely with customers and being actively involved in the day-to-day operations of a growing brand.

The Role The Brand & Customer Experience Manager will help grow Maison Apothecare across our e-commerce, retail and customer experience channels.

You will work closely with the Founder and our operational team to translate the brand vision into effective marketing campaigns, stronger customer relationships and measurable DTC growth.

As part of a small, entrepreneurial company, this is a varied and highly collaborative position. The successful candidate must be comfortable moving between marketing, customer service, retail and operational priorities as the needs of the business evolve.

This is currently a part-time position, as the brand’s customer base does not yet require a full-time marketing role. However, it offers meaningful ownership and the opportunity to grow alongside the business.

Key Responsibilities

- Own and execute Maison Apothecare’s DTC marketing calendar, including product launches, promotions, seasonal campaigns and customer retention initiatives
- Manage email and SMS marketing through Klaviyo, including campaign planning, segmentation, automated flows, testing and performance analysis
- Help grow online sales through customer acquisition, conversion, retention and reactivation strategies
- Manage and improve the customer journey across our website, email communications, retail shop and customer service channels
- Provide warm, responsive and solution-oriented customer service that reflects the Maison Apothecare brand
- Identify customer insights,



purchasing patterns and opportunities to increase repeat purchases and customer lifetime value
- Coordinate content, creative assets, social media initiatives and external marketing partners
- Support product storytelling, merchandising, sampling, loyalty programs, referral initiatives and community events
- Help manage the Maison Apothecare retail shop and create a welcoming, memorable in-person customer experience
- Work closely with production, fulfillment, inventory and operations to ensure marketing plans align with product availability and business priorities
- Assist the operational team with practical day-to-day tasks when required
- Track key performance indicators and provide clear reporting on campaigns, DTC revenue and customer growth
- Bring forward fresh, commercially viable ideas for building brand awareness and strengthening our customer community

What We’re Looking For
- Demonstrated experience in DTC or e-commerce product marketing, ideally within skincare, beauty, wellness, consumer packaged goods or lifestyle products
- Hands-on experience using Klaviyo, including campaigns, segmentation and automated customer flows
- Experience with Shopify or a comparable e-commerce platform
- A strong understanding of customer retention, conversion and lifecycle marketing
- Exceptional customer service and communication skills
- Strong copywriting, storytelling and brand-building instincts
- Highly organized, resourceful and comfortable managing changing priorities
- A flexible, team-oriented attitude and willingness to contribute wherever support is needed
- Able to work independently while collaborating closely with the Founder and operational team
- Comfortable working in a hands-on entrepreneurial environment rather than a narrowly defined corporate role
- Available to work a regular Tuesday-to-Saturday schedule
- A genuine appreciation for skincare,



wellness and creating meaningful customer experiences

Experience with paid digital advertising, analytics, content creation, retail marketing, community events or basic graphic design would be considered an asset.

The Ideal Person

You are equal parts marketer, brand builder, customer champion and team contributor.

You understand that sustainable DTC growth comes from more than acquiring new customers—it comes from creating an experience that makes people feel understood, valued and excited to return.

You take initiative, follow through and are equally comfortable planning a Klaviyo campaign, assisting a customer, preparing for an in-store event or helping the operational team solve a practical issue.

You are looking for a role where you can make a visible contribution, take meaningful ownership and grow with the brand.

Why Join Maison Apothecare?

- Take meaningful ownership of an established Canadian skincare brand
- Work directly with the Founder and help shape the brand’s next chapter
- Lead creative and commercially important initiatives from concept through execution
- Build relationships with a loyal and growing customer community
- Enjoy a varied role that brings together marketing, customer experience, retail and operations
- Join a close-knit entrepreneurial team where your contribution will have a visible impact
- Potential for the position to expand as the brand and its customer base grow

How to Apply Please submit your résumé along with a short introduction explaining why Maison Apothecare interests you.

We would also love to hear about a DTC campaign, Klaviyo initiative or customer experience improvement you have led, including the results you achieved.

Maison Apothecare welcomes applicants from all backgrounds and is committed to creating an inclusive workplace.

Pay: $42,965.78-$60,225.34 per year

Benefits

- Casual dress
- Dental care
- On-site parking
- Store discount
- Wellness program

Ability to commute/relocate:
- Oakville, ON L6M 2V9: reliably commute or plan to relocate before starting work (preferred)

Education:
- Secondary School (preferred)

Experience:
- Skincare or CPG: 1 year (preferred)

Work Location: In person

📌 Brand & Customer Experience Manager (Oakville)
🏢 Maison Apothecare
📍 Oakville