Responsive recruiter Benefits:

- Free uniforms
- Health insurance
- Training & development
- Wellness resources
- Company parties
- Competitive salary
- Free food & snacks

Client & Operations Coordinator

Handyman Connection – Victoria, BC

$26–$28/hour, based on experience

Handyman Connection Victoria is looking for a highly organized, tech-savvy and personable Client & Operations Coordinator to join our team.

This is more than an administrative or customer service position. You’ll help keep clients, contractors and projects moving smoothly from the first phone call through scheduling, completion and follow-up.

We’re looking for someone who sees the whole picture. A missed detail or incomplete note can affect a client, contractor, schedule and job. You notice those connections, take ownership and follow things through.

What You’ll Do

- Respond to client calls, emails, texts and online requests
- Ask the right questions, understand the requested work and document it accurately
- Schedule assessments, jobs and follow-ups
- Coordinate communication between clients, contractors and the office
- Track estimates, scheduled work, outstanding items and follow-ups
- Maintain accurate client, contractor and job information
- Keep clients informed throughout the process
- Help contractors get the information they need to succeed
- Identify missing information, scheduling conflicts and potential problems before they become bigger issues
- Assist with reports, documentation and general office administration
- Look for ways to improve processes and make the office more efficient

What We’re Looking For

You are someone who

- Has robust customer service and administrative skills




- Is friendly and approachable, but comfortable having direct conversations when needed
- Has excellent attention to detail
- Can juggle multiple priorities without losing track of follow-ups
- Takes initiative rather than waiting to be told every next step
- Communicates professionally by phone, email and text
- Is confident learning new technology and troubleshooting basic issues
- Is comfortable working independently and taking ownership of responsibilities
- Stays calm and solutions-focused when schedules or priorities change

Experience in construction, home services, scheduling or dispatch is an asset, but not required.

Technology Matters

Strong computer literacy is essential. You should be comfortable working with job-management or CRM software, email, calendars, spreadsheets, cloud-based documents and multiple systems throughout the day.

AI experience is an asset—and we mean more than using ChatGPT or Claude as Google. We’re interested in people who have used AI or other technology to improve a process, create a useful tool or template, organize information, solve a problem or eliminate repetitive work.

Curiosity and the willingness to keep learning matter to us.

The Right Person

You’re organized without being rigid, professional without being cold, and friendly without avoiding accountability.





Clients feel looked after when they speak with you. Contractors want to work with you because you’re helpful, respectful and reliable. And when something doesn’t look right, you investigate rather than assuming someone else will handle it.

You won’t know everything on day one. We do expect you to ask questions, learn how our business works and eventually understand how a job moves through our entire system.

Location: Esquimalt, Victoria, BC

Position: Full-time

Compensation: $26–$28/hour, based on experience

Schedule: Monday to Friday 8:30 am to 4:00 pm

Benefits: Company benefits upon completion of 90 day probationary period To Apply

Please submit your résumé and answer this question:

Tell us about one practical way you’ve used technology or AI to improve a process, solve a problem or save time.

We’re not looking for the most technical answer. We want to understand how you think, learn and solve problems. Compensation: $26.00 - $28.00 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If you’re interested in:

- high earnings potential
- a flexible schedule that you control
- using your skills to help improve other’s lives

Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.

📌 Client and Operations Coordinator (Victoria)
🏢 Handyman Connection
📍 Victoria