We’re not just hiring a receptionist—we’re hiring the backbone of our healing sanctuary.

London Trauma Therapy is looking for a warm, detail-obsessed, and fiercely capable Client Care Coordinator to join our award-winning team. You’ll be the first point of contact for clients seeking safety, healing, and support—and the behind-the-scenes magic-maker who keeps everything running smoothly.

If you're someone who finds joy in bringing order to chaos, keeping systems humming, and supporting both clients and therapists with compassion and precision, read on.

(But seriously—read to the end. We have instructions. Miss them, and your resume may end up in the digital abyss.)

This Is for You If You:

- Want an evening shift (4pm-9pm ideally, Monday - Friday)
- Have an eagle eye for detail and a brain that runs on spreadsheets
- Are warm, calm, and confident on the phone, email, and in person
- Understand how to make someone feel seen and safe—even in a 3-minute phone call
- Are quick on your feet, highly organized, and think three steps ahead
- Know your way around WordPress (or are eager and able to learn it fast)
- Handle billing, client records, and administrative tasks like it’s your second nature
- Don’t mind tidying as you go—keeping a peaceful, clean, and welcoming space feels natural to you
- Want to work somewhere meaningful where your contributions matter deeply

What You’ll Be Doing:

- Answering client calls and emails with warmth, clarity, and professionalism
- Booking, rescheduling, and managing appointments using JaneApp
- Processing session payments and keeping billing up-to-date and crystal clear
- Following up on outstanding payments and insurance confirmations
- Maintaining, updating,



and uploading documents to our systems
- Keeping our serene office space clean, organized, and beautifully stocked (think: tissue boxes filled, tea restocked, pillows fluffed, candles glowing)
- Updating simple content and backend pages on our WordPress site (don’t worry—it’s not code-heavy, but we’ll teach you the ropes if needed)
- Managing spreadsheets for client care, scheduling, tracking, and admin flow
- Supporting a growing team of exceptional therapists and clients
- Basically… running the show behind the scenes (with lots of gratitude from us)

Your Toolbox Should Include:

- At least 3 years of experience in client care, administrative roles, or front desk support (preferably in a healthcare or mental health setting)
- Super-strong working knowledge of Google Drive Suite + spreadsheets (you dream in formulas)
- Experience with (or a willingness to quickly learn) JaneApp or similar scheduling platforms
- Light experience with WordPress or website backend updates
- Excellent written and verbal communication skills
- Comfort working in a mostly paperless, tech-forward environment
- A desire to grow with a company that’s doing meaningful, heart-centered work

About Us We’re LondonTrauma Therapy, with two locations in Komoka and London, ON.



We’re an award-winning mental health clinic devoted to helping clients build lives filled with ease, resilience, and healing. Our admin team is essential to the care we provide—this is not a throwaway role. It’s the heart of our operation.

We go above and beyond for both our clients and our team. If you’re someone who believes in compassion, excellence, and making a real impact behind the scenes—this is where you belong.

Take a peek: www.londontraumatherapy.com

Pay + Perks:

- $22/hour
- Tons of growth opportunity for the right fit
- Meaningful work in a peaceful, inspiring office
- A Health Spending Account because you're worth it
- Fun office events (spa dates, axe-throwing, escape rooms and pasta, anyone?)
- Endless appreciation from your team
- A job that actually makes a difference in the world

Application Instructions (Read Me Carefully): To be considered, you must include:

- A resume + a thoughtful cover letter (tell us why this role excites you!)
- Your Big 5 Personality Test results → Take it here (https://www.truity.com/test/big-five-personality-test)

Only complete applications will be considered. Yes, we’re testing your attention to detail. TL;DR:

If your soul lights up when spreadsheets are colour-coded…

If your calm presence can soothe someone mid-panic…

If you want your work to mean something at the end of every day…

If you can keep a healing space feeling like a sanctuary…

Apply now. We can’t wait to meet you.

Pay: $22.00 per hour

Benefits

- Company events
- Extended health care
- Paid time off

Application question(s):
- This is a part time, evening position (4pm-9pm). Please ensure you are aware of this.

Work Location: In person

📌 Client Care Coordinator (evenings) (London)
🏢 The London Centre for Trauma Therapy
📍 London