CLINIC OPERATIONS MANAGER In Person | Northeast Edmonton | 30–35 Hours per Week

Brintnell Counselling & Psychology is seeking an experienced, highly organized Clinic Operations Manager to oversee the administrative operations of our growing mental-health practice.

This is an in-person leadership position for someone who can create structure, lead an administrative team and ensure that clinic operations are completed accurately and consistently. The successful candidate will be proactive, dependable and comfortable taking ownership of systems rather than waiting for direction on every task.

Responsibilities

- Lead, train, schedule and support the administrative team
- Oversee daily clinic operations and ensure reliable reception coverage
- Develop, organize and maintain administrative policies and standard operating procedures
- Monitor completion of daily, weekly and monthly administrative responsibilities
- Oversee client inquiries, booking, referral processing and follow-up
- Support clinician onboarding and offboarding
- Oversee direct billing, payment reconciliation and rejected insurance claims
- Prepare biweekly payroll reports for the clinic’s accountant
- Maintain accurate records while ensuring confidentiality and privacy requirements are followed
- Coordinate staff schedules, vacation coverage and contingency planning
- Identify operational gaps and implement practical improvements
- Maintain relationships with insurers, referral sources, vendors and external service providers
- Support outreach and clinic-growth initiatives
- Provide regular operational updates to the Founder
- Ensure that outstanding tasks are documented, assigned and completed by their deadlines

Qualifications
- At least three years of medical, psychological,



allied-health or skilled-office administration experience
- Previous experience supervising or leading administrative employees
- Demonstrated experience developing procedures, improving systems and managing competing priorities
- Experience with scheduling, billing, payroll preparation and confidential records
- Strong knowledge of Google Workspace and modern office technology
- Jane App experience is strongly preferred
- Mental-health clinic, medical-office or insurance-billing experience is strongly preferred
- Excellent written and verbal communication
- Strong judgment, follow-through and attention to detail
- Ability to work independently while communicating transparently with the Founder and team

Schedule
- Approximately 30–35 hours per week
- Primarily weekday hours with occasional evening or weekend coverage when operationally required
- This is an in-person position at our Northeast Edmonton clinic

Compensation
- $28–$36 per hour, depending on directly relevant experience

The Right Fit You will be a strong fit if you enjoy bringing order to a growing organization, supporting employees, improving inefficient processes and ensuring that important responsibilities do not fall through the cracks. You should be comfortable leading with warmth, accountability and professionalism.

HOW TO APPLY

Please email your résumé and brief cover letter to [email protected]

Use the following email subject line:

Clinic Operations Manager Application – Your Full Name

Please include your exact weekly availability and anticipated availability over the next 12 months. Applications without the requested subject line or availability information may not be considered.

Pay: $28.00-$36.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 CLINIC OPERATIONS MANAGER (Edmonton)
🏢 Brintnell Psychology
📍 Edmonton