:

· Responsible for the collection of past due account balances

· Communicate with consumers by telephone, email and SMS

· Determine suitable repayment plans based upon the consumers financial situation

· Effectively gather information to readily address disputes or billing errors

· Actively listen to consumers and develop solutions to overcome barriers to payment

· Ensure consumer concerns are addressed in a timely manner and that there is transparency in our processes

Requirements:

· Must be at least 18 years of age

· Experience in collections or customer service industry is an asset but not required

· Attention to detail and strong work ethic

· Strong written and verbal communication skills

· Innate problem solving ability





· Ability to work independently within a well defined structure

This is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities. Interested applicants may send their resume to: [email protected]

Job Types: Full-time, Permanent

Pay: $17.75-$20.00 per hour

Perks

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Hybrid remote in Edmonton, AB T5J 2Z2

📌 Collection Agent (Edmonton)
🏢 c3 Canada
📍 Edmonton