This posting reflects an existing vacancy.

At On Side, Cleaner Packers, also known as Contents Technicians show up every day with a can-do attitude and desire to help. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.

The Supervisor on this team reports to the Operations Manager / Content Manager and helps with the day-to-day direction of the team. Leading communications with Project Managers, Adjusters and trades communication skills are a necessary requirement of the job.

Compensation

- Salary Range: $24-$30/hr
- Overtime opportunities (where applicable)
- On-call premium and overtime paid for rotating coverage

Benefits

- Extended health coverage (medical, dental, vision, etc.)
- Employee assistance program (EAP)
- Group RRSP, with company matching DPSP
- Life and disability insurance
- Opportunities for advancement and internal mobility

What You’ll Do

- Leading and providing direction to the team
- Training Contents Technicians in proper policies and procedures
- Communicating with cross-functional teams and clients
- Working with customers to restore personal and commercial items to pre-disaster state
- Packing and cataloging contents from disaster affected areas and creating inventory lists
- Cleaning contents and structures
- Cleaning fabrics and textiles
- Assisting contents/operations managers in performance evaluations and development of field staff
- Managing project documentation, including inventory
- Assisting with hands-on expertise to reduce additional trips to site/cost
- Managing staff schedules and warehouse activities

What You Bring

- At least 2 years of experience in leading a team
- Previous Restoration experience
- Technical skills: expertise in property damage assessment, restoration techniques, and construction industry knowledge
- Commitment to corporate citizenship, social responsibility, and values




- An optimistic outlook and a real desire to help
- Tech ability and comfort using Encircle, MS Office and Excel, ability to quickly learn and navigate digital tools and systems
- Exceptional organizational skills
- Physically fit (ability to lift, carry and pack boxes) and willingness to follow all company safety requirements
- Ability to communicate effectively in English both written and verbal
- Valid driver’s licence & clean drivers abstract
- Clean criminal record
- IICRC certificate, valid or expired, is an asset

Why You’ll Love Working Here

- A workplace that values respect, integrity, generosity, excellence and being customer driven
- Opportunities to grow your career and learn from the best in the industry
- A culture that celebrates teamwork, inclusion, and customer-driven service

Of Note:

Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement. Meaning you’ll work regular weekday hours and participate in a rotating after-hours on-call schedule.

At On Side, everything starts with people. We live our values — respect, integrity, generosity, excellence, and customer focus — in everything we do.

Join a team that helps families, businesses, and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos.

Make a real impact, do work that matters, and grow your career with us.

*Your application is always reviewed by real people. We don’t use artificial intelligence to screen, assess, or select applicants for this role.

Pay: $24.00-$30.00 per hour

Benefits





- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- RRSP match
- Vision care

Application question(s):
- Describe your experience leading a team in a fast-paced environment. How do you motivate team members, ensure tasks are completed accurately, and handle situations where priorities change throughout the day?
- This role requires strong organizational skills, inventory management, and the use of technology such as Encircle, Excel, and Microsoft Office. Please provide an example of how you have managed inventory, documentation, schedules, or project information while maintaining accuracy and attention to detail.
- Tell us about a time you worked with a customer following a stressful event or challenging situation. How did you demonstrate empathy, communicate effectively, and ensure a positive outcome while meeting project or business objectives?
- Can you consistently lead by example, demonstrating proper procedures and ensuring company policies, standards, and best practices are followed, reinforced, and taught to team members?
- Are you able to work a rotating on call schedule, responding to emergency calls after regular hours? This on call work is in addition to your scheduled daytime hours, and premium pay as well as overtime will be provided.
- An insured's cherished item has been damaged. While your initial assessment suggests the item may be non-restorable, the insured has owned it for many years and it holds significant sentimental value. Describe how you would evaluate the item, determine whether it should be rated non-restorable, label the item and communicate your decision while remaining sensitive to the insured's emotional attachment.

Experience:
- Supervisory Leadership: 2 years (preferred)
- Contents Technician industry: 2 years (preferred)

Work Location: In person

📌 Contents Supervisor - Flood/Fire Restoration (Victoria)
🏢 On Side Restoration
📍 Victoria