Join MCI as a Customer Account Specialist where you will actively engage customers to clarify and resolve outstanding accounts. Your persuasive communication will be key to achieving recovery goals. As a key member of MCI's collections team, you will work with customers to navigate their payment options.
This role requires a customer-focused outlook, leveraging your prior experience in customer service while adhering to ethical recovery practices. Extensive training will prepare you for success in a quick-paced environment. Key Responsibilities:
- Contact customers for account discussion and resolution
- Employ contact center technology to locate customers
- Understand customer circumstances to suggest payment methods
- Negotiate professional arrangements with clients
- Maintain positive relationships while meeting performance goals Requirements:
- At least 18 years of age
- High school diploma or equivalent
- Previous experience in customer service or similar fields
- Excellent written and verbal communication abilities
- Strong organizational skills with attention to detail Utilize your negotiation skills to enhance customer experiences and support account management at MCI!