Jama HR Express is proud to support MTU Maintenance Canada, a global leader in commercial aircraft engine maintenance, repair, and overhaul (MRO), in hiring a Customer Account Manager for their Engines Division in Delta, BC.

This role is ideal for someone who enjoys balancing customer relationships, operational coordination, financial oversight, and aviation-focused problem-solving within a fast-paced MRO environment.

New and recent engineering graduates are also encouraged to apply. MTU is open to candidates who may not yet have extensive aviation or MRO experience but have a strong engineering foundation, excellent communication and analytical skills, and a genuine passion for aviation, aircraft engines, and building a career with MTU.

Key Responsibilities

- Act as the primary customer point of contact throughout the engine maintenance and repair lifecycle

- Monitor engine shop visits, costs, invoicing, and turnaround times

- Ensure customer requirements and contractual obligations are met

- Coordinate closely with engineering, operations, logistics, and finance teams

- Support forecasting, work-scope coordination, and operational planning

- Organize engine transportation and customer on-site maintenance activities

- Provide structured customer updates and support invoice dispute resolution

- Support AOG and customer service requirements as needed

Requirements

- Bachelor’s degree in Engineering, Business, Finance, or related field
- For experienced candidates, 3–5 years of experience in customer support, account management, engineering, aviation operations, or a related technical environment

- New and recent engineering graduates are welcome to apply




- For early-career candidates, a strong interest and passion for aviation, aerospace, and aircraft engines is important

- Aviation, aerospace, airline, MRO, or aircraft engine experience is an asset; however, MTU is open to developing the right engineering graduate or early-career professional

- Solid analytical, communication, and problem-solving skills

- Comfortable working in fast-moving operational environments

- Intermediate to advanced MS Office skills

- SAP experience considered an asset

- Must be eligible to work in Canada and comply with Controlled Goods Program requirements

Why This Opportunity Stands Out

- Stable and globally recognized aviation organization

- Excellent opportunity for engineering graduates to enter and build a career in the aviation industry

- Full training and international development opportunities

- Long-term career growth and structured progression

- Exposure to high-value commercial aircraft engine programs

- Benefits starting Day 1

- Relocation package available for eligible candidates

We are open to candidates across Canada, including the Toronto area, as well as candidates who already hold a valid Canadian work permit or are otherwise eligible to work in Canada and are open to relocation.

Recent engineering graduates from UBC, SFU, BCIT and other recognized institutions are encouraged to apply, particularly those who are passionate about aviation and interested in developing their career within the aircraft engine MRO industry.

If you are an experienced professional or a recent engineering graduate with the right technical foundation, curiosity, and passion to learn, we would love to connect.

📌 Customer Account Manager – Aviation / Aerospace | Engineering Graduates Welcome (Delta)
🏢 Jama HR Express
📍 Delta