Become a key player in our Contact Centre as a Team Lead in Quarry Park, Calgary. This hands-on leadership role combines taking calls and coaching, ensuring you remain both present and impactful. We are looking for a Contact Centre Team Lead who enjoys the thrill of frontline engagement while mentoring their team.

Within this role, you will foster a high-performance setting, directing daily operations while resolving customer concerns directly. Collaborating closely with Dispatch, you’ll play a vital part in scheduling technician visits. Key Responsibilities:

- Lead the daily operations of the Contact Centre team
- Handle both inbound and outbound customer interactions
- Address escalation issues while coaching teams live
- Track call metrics and service levels throughout the day
- Conduct team huddles and train incoming representatives Requirements:
- Minimum 2 years of experience in a Contact Centre
- Prior supervisory or mentoring roles in customer service
- Excellent conflict resolution and communication skills
- Strong organizational skills under pressure
- Experience with CRM systems preferred Leverage your customer service acumen and leadership capabilities while directly influencing team success in this role.

📌 Customer Service Centre Team Lead (Calgary)
🏢 TAPP Workforce Solutions
📍 Calgary