Customer Service & Inside Sales Representative

Location: Thunder Bay, ON

Employment Type: Full-Time, Permanent

Salary: $45,000–$50,000 per year

About the Opportunity

Our client is an established industrial products and distribution organization serving customers across a range of commercial and operational environments. They are looking for a customer-focused professional to join their local branch and play a key role in supporting customers, processing orders, coordinating shipments, and contributing to sales growth.

This is a hands‑on position suited to someone who enjoys building relationships, solving problems, and working in a fast‑paced environment where customer service and operational accuracy are equally important.

Key Responsibilities

- Serve as a primary point of contact for customers by phone, email, and in person.
- Process customer orders accurately, including order entry, freight arrangements, invoicing, and related documentation.
- Prepare quotations, source products, follow up on outstanding quotes, and coordinate orders through to completion.
- Respond to customer inquiries and resolve service issues in a timely and professional manner.
- Identify more complex issues and escalate them to the appropriate internal team when required.
- Coordinate with vendors, suppliers, warehouse personnel, and transportation providers to ensure customer requirements are met.
- Track shipments, arrange pickups and deliveries, and investigate delays, discrepancies, or other logistics issues.
- Support inventory management by monitoring stock levels, identifying replenishment requirements, and working with warehouse teams.




- Conduct outbound calls to existing customers to strengthen relationships, identify opportunities, and support sales growth.
- Provide counter sales and in‑person customer support at the branch.
- Maintain accurate records, invoices, receipts, shipping documentation, and other required paperwork.
- Provide occasional after‑hours customer support when required.
- Develop knowledge of the company's products, customers, vendors, and industry to provide increasingly effective support.
- Contribute to a collaborative branch environment and assist with other operational responsibilities as needed.

What We're Looking For

- 3–5 years of experience in customer service, inside sales, order management, or a related role.
- Experience within an industrial, distribution, manufacturing, wholesale, or technical products environment is an asset.
- Strong verbal and written communication skills.
- Excellent customer service and relationship‑building abilities.
- Solid problem‑solving and decision‑making skills.
- Comfortable working with numbers and processing orders accurately.
- Basic computer proficiency and the ability to learn new systems quickly.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Professional and confident communication style.
- Post‑secondary education is preferred.
- Bilingual French/English skills would be considered an asset.

This posting reflects an active vacancy.

Contract Info / Information sur le contrat

- Job ID / No. du Poste: 60454508
- Open Positions / Postes Ouverts: 1

📌 Customer Service Representative (Northeastern Ontario)
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📍 Northeastern Ontario