Job Summary

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting product/services to enhance the overall customer experience.

Responsibilities

- Handle incoming customer inquiries via phone, email, and chat

- Provide accurate information about products and services

- Process orders, returns, and exchanges

- Perform data entry tasks accurately and efficiently

- Upsell products or services to customers when appropriate

- Communicate effectively with customers to ensure satisfaction

- Analyze customer needs and recommend suitable solutions

- Schedule service appointments for HVAC technicians

- Handle customer follow-ups and service updates

- Maintain daily office communication and job tracking





- Provide professional and friendly customer service

- Coordinate with HVAC technicians and dispatch team

Requirements

- Excellent phone etiquette and communication skills

- Robust customer service and sales skills

- Ability to analyze information and solve problems efficiently

- Strong communication skills in English

- Basic computer skills (email, scheduling, Microsoft Office)

- Ability to multitask in a fast-paced environment

- Bilingual proficiency is advantageous but not mandatory

Pay: $19.00 per hour

Benefits

- Extended health care

- On-site parking

- Vision care

Work Location: In person

📌 Customer Service Representative-Part-Time Receptionist (East Gwillimbury)
🏢 Coffee Heating and Air
📍 East Gwillimbury