Responsibilities

- Provide exceptional customer service in a tire retail setting to clients in person, via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a skilled and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Up sell products or services to customers when appropriate

-Enter order details -Invoicing
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement in our products or services
- Pickup tires from dealerships after their customers vehicles have been serviced. Ensure tires are properly tagged, stored and entered into our storage system
- Maintain accurate storage records, organize stored tires, coordinate tire retrievals/returns and communicate with customers and or dealership when their tires are needed

Requirements -Automotive and tire knowledge is a must




- Previous customer service experience in the tire industry or a related field
- Excellent phone etiquette and communication skills
- Ability to speak English, speak multiple languages is a plus
- Strong problem-solving skills and the ability to think on your feet
- Proficient in data entry and computer skills (Excel and Word)
- Sales experience is a plus

We offer competitive compensation and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now! Job Type: Full-time

Pay: $20.00 per hour

Benefits

- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:
- French not required

Education:
- Secondary School (preferred)

Experience:
- Customer service: 1 year (preferred)
- automotive: 1 year (preferred)

Work Location: In person

📌 Customer Service & Tire Storage Coordinator (Fredericton)
🏢 Elite Tire Canada
📍 Fredericton