Successful Manufacturer for over 35 years in the Window & Door Industry is looking for an experienced Data Entry/Customer Service Representative to join our dynamic team.

POSITION TITLE : Data Entry/Customer Service Representative

SUMMARY:

Receive, process, track and escalate sales quotes & orders through to delivery or pick up of product. Reporting to Customer Care Manager.

SPECIFIC RESPONSIBILITIES:

- Answer calls and provide information to customers regarding, general inquiries and product training, status updates on quotes/orders, and troubleshooting for our online software Prefweb. Training provided on software.
- Process all incoming orders according to product lead times and delivery schedule. Send all confirmations and responsible for any revisions made to order.
- Provide customers with product availability and pricing.
- Liaise daily with accounts - receive orders and resolve problems with assembly instructions and product quality.
- Coordinate rush orders/shipments with production manager or shipment scheduler.
- Process warranty orders, process part orders as required.
- Review orders for accuracy.
- Obtain P.O.D.'s from carriers.
- Work with Service Department on scheduling of appointments and product issues, often takes primary service call then directs accordingly.
- Maintain orderly files and records and assist with general clerical and administrative duties as assigned.




- Other tasks as assigned from time to time by Company.

PREREQUISITES:

- Highschool/College graduate.
- Understanding of math & measurement skills.
- Must have a minimum of two years order entry experience in a window & door manufacturing facility preferred, or within manufacturing.
- Must have a outstanding technical aptitude or the ability to learn quickly in a fast paced environment.
- Must possess the poise, diplomacy and maturity to liaise with numerous departments and handle customer complaints.
- Strong Date Entry skills.
- Excellent communication, organizational & interpersonal skills.
- Proficiency in computers (MS Windows, Office).
- Must possess strong keyboarding skills.
- Must be a team player and able to work in a fast paced environment.
- Must be able to manifest high levels of stress.
- Experience in windows and doors considered an asset but not required.

WORK ENVIRONMENT:

- Office/manufacturing environment.

COMPENSATION:

- $20/hr to start or TBD based on skills and experience, especially if you possess window & door background.

Job Types: Permanent, Full-time Pay: From $20.00 per hour

Benefits

- Company events
- Extended health care
- On-site parking
- Paid time off

Ability to commute/relocate:
- Stoney Creek, ON L8E 6A2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Data Entry/Customer Service - Manufacturing (Stoney Creek)
🏢 Del Windows u0026 Doors
📍 Stoney Creek