Become a part of DCM's team as a Technology Analyst, Level 1, in Brampton, ON. You will provide critical support and training for clients on the DCM FLEX e-Commerce platform in a hybrid work setting. This full-time contract role involves responding to client inquiries, troubleshooting issues, and maintaining user profiles on the DCM FLEX platform.
Your expertise in customer support and technical troubleshooting will play a pivotal role in enhancing user experience. Join a company that values innovative solutions and client satisfaction. Key Responsibilities:
- Offer Level 1 technical support to clients via phone and email
- Resolve technical inquiries with professionalism
- Maintain and configure user profiles and catalogues Requirements:
- Degree or diploma required
- 1+ years of relevant support experience
- Solid technical troubleshooting and customer service skills
- Proficiency in Microsoft Office Suite Bring your technical knowledge and customer service excellence to DCM as a Technology Analyst!