Transform customer experience at Exacare ai as a dedicated Customer Support Specialist. Focus on speedy resolutions and enhancing the support function with our advanced health tech solutions. In this key position, you will take charge of frontline customer support, addressing inquiries, escalating issues, and continuously enhancing our support processes.

The ideal candidate will thrive in a tech-driven workplace, leveraging their skills to fulfill customer needs effectively and efficiently as we scale our operations. Key Responsibilities:

- Administer inbound support and respond to customer tickets
- Assess urgency and escalate requests as necessary
- Measure success through resolution quality and speed
- Represent customer voices to influence product enhancements
- Create scalable support resources and FAQs Requirements:
- 3+ years in a relevant customer support role, B2B preferred
- Strong communication abilities and attention to detail
- High emotional intelligence for managing customer interactions
- Technical proficiency with support tools like Pylon
- An ownership approach to support challenges Join our mission at Exacare ai to elevate customer care and support excellence.

📌 Dedicated Customer Support Specialist (Toronto)
🏢 ExaCare AI
📍 Toronto