Jacksonport Dental is seeking an experienced, organized, and motivated Dental Operations Coordinator to oversee and coordinate the day-to-day operations of our dental clinic.

We are looking for someone with strong dental administrative experience who can take ownership of clinic operations, support the front desk and clinical teams, monitor performance, and ensure an excellent patient experience.

Key Responsibilities

- Coordinate and oversee daily dental clinic operations
- Support and supervise front desk workflow and administrative staff
- Manage dentist, hygienist and staff schedules to optimize clinic productivity
- Monitor appointment scheduling, cancellations and no-shows
- Oversee patient recalls and hygiene reactivation
- Monitor new-patient inquiries, bookings and follow-ups
- Follow up on outstanding treatment plans and unscheduled treatment
- Coordinate Invisalign, orthodontic and other major treatment leads
- Monitor accounts receivable and outstanding patient/insurance balances
- Review daily collections, deposits and administrative reports
- Track key clinic performance indicators, including production, collections, new patients, recalls and case acceptance
- Assist with staff scheduling, attendance, vacation requests and coverage
- Coordinate onboarding and training of front-desk team members
- Ensure clinic policies, systems and SOPs are consistently followed
- Assist with patient concerns and service-recovery situations
- Coordinate with dental labs, suppliers and vendors




- Monitor office and clinical supply requirements
- Maintain accurate records and documentation
- Prepare weekly operational and performance reports for management
- Identify operational issues and recommend improvements

Qualifications

- Minimum 5 years of dental office experience
- Previous experience as a Dental Coordinator mandatory, Treatment Coordinator, Office Manager, Team Lead or similar role is strongly preferred
- Strong understanding of dental office operations and terminology
- Experience with dental scheduling, insurance, treatment coordination and accounts receivable
- Experience with Open Dental is a strong asset
- Strong leadership, communication and problem-solving skills
- Excellent organizational and time-management abilities
- Comfortable working with reports, KPIs and performance targets
- Ability to handle confidential information professionally
- Ability to work independently and take ownership of responsibilities
- Robust patient-service and team-management skills

What We Are Looking For We are looking for someone who is proactive, accountable and results-oriented — not simply an administrative receptionist. The successful candidate should be comfortable coordinating people, monitoring clinic performance, solving day-to-day operational problems and ensuring that tasks are completed on time

Pay: From $25.00 per hour

Benefits

- Dental care
- In office parking

Work Location: In person

📌 Dental Operations Coordinator (Calgary)
🏢 Jacksonport Dental
📍 Calgary