JOB INFORMATION

Requisition ID: 13483

Number of Vacancies: 2

Department: Transportation Strategy and Support (20001207) - Operations Support and Compliance (30000531)

Salary Information: $115,570.00 - $144,526.20

Pay Scale Group: 10SA

Employment Type: Regular (On-Site)

New or Existing Vacancy: Existing

Weekly Hours: 35 Off Days: Rotating Shift: Rotating

Posted On: August 25, 2026

Last Day to Apply: August 31, 2026

Reports to: Manager, Transportation Strategy The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its current 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

Looking for a new and exciting job opportunity where your skills can shine? We are looking for two Divisional Assistant Managers, Nights/Weekends to join our team!

What You Will Do

In this position you will be responsible for the night and weekend oversight of the transportation departments in the Transportation Group. This role assists in ensuring that transit services are maintained and that all areas’ and business needs are met and consistent with departmental and group goals. You will address incidents and unplanned disruptions to ensure the optimum performance of operating personnel, both staff and union.

Other responsibilities of your role will include:

- Assists the Transportation Group with monitoring and directing the night and weekend operations of the transportation departments by providing management presence during non-peak hours throughout the transit system.
- Attend unplanned disruptions, incidents and emergencies to ensure the workforce takes appropriate action and actively implements the necessary TTC emergency plan, standard operating procedures, or policy, as required to mitigate lengthy disruptions to the customer.
- Monitor customer service related activities to ensure they are managed and remain the focus of employee activities.
- Ensure effective incident management in accordance with departmental and group goals and an overall commitment to ensure service that is safe, reliable, on-time, and accessible.
- Assist with the development and administration of standards that ensure efficiency, quality of work, safety and effective performance.
- Assist in ensuring that the Departments’ activities are within budget and in line with the department’s goals and objectives.
- Promote and maintain professional working relationships and communications with staff and union employees, Union Board Members and Shop Stewards, municipal officials to hear complaints, counsellors’ offices, the customer, etc.
- Remain informed on changing government legislation, trends, policies, and procedures.
- Prepare various written documentation such as reports, memos, letters, etc.
- Conduct counselling, written warnings, disciplinary interviews, and participate in the union grievance process.




- Research information and prepare various reports and recommendations related to the work.
- May be required to provide expert technical opinion/or advice during legal proceedings and/or governmental investigations.
- Attend and participate in regularly scheduled and ad hoc meetings.
- Act as representative of the TTC at various committees, as required.
- Promote a respectful work and service environment that supports diversity and inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
- Participation in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

- Manage human resources
- Plan and organize activities / projects to meet section and organizational goals
- Apply analytical skills
- Demonstrate specialized expertise and knowledge in the assigned field
- Create and deliver presentations in various formats
- Communicate in a variety of mediums
- Manage conflict

What Qualifications Do You Bring?

- Completion of a post-secondary education, or the equivalent combined with several years of related work experience, including some supervisory experience with exposure to a broad range of operational activities (preferably in a unionized environment).
- Comprehensive knowledge of business practices and procedures with a demonstrated commitment to employee safety and positive union/management relations.
- Sound knowledge of policies, legislation (e.g. Occupational Health & Safety Act, Human Rights Code, etc.) and initiatives affecting customers, employees and work practices.
- Excellent analytical, investigative and problem-solving skills to deal with the complexities of the operations of the Transportation Group.
- Strong supervisory and interpersonal skills to promote a harmonious work environment and to effectively manage, motivate, counsel, coach, discipline, commend, and assess the performance of employees.
- Strong organizational and time management skills, excellent administrative, team building, leadership and decision-making skills.
- Strong oral and written communication skills with good public speaking and presentation skills.
- Strong working knowledge of computers and computer technologies relevant to the work.
- A valid non-probationary, class ‘G’ or better Province of Ontario driver’s license.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
- Must have or must acquire sound knowledge of the applicable Collective Agreement, Transportation Group and TTC policies and procedures, as well as operating procedures and work practices relevant to the work.

What We Offer

- Commitment to creating a diverse,



equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or [email protected] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others.

By submitting your application, you acknowledge and agree to the following:

- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

📌 Divisional Assistant Manager, Nights/Weekends (Canada)
🏢 Toronto Transit Commission
📍 Canada