Job Overview

About Us The Sarah Tapley Foundation supports families navigating critical childhood illness. Carrying on Sarah's legacy, we provide transformational, high-impact support to families facing their most challenging moments. Working closely with social workers at leading hospitals including SickKids and McMaster Children's Hospital, we come alongside families with both practical resources and genuine care during times of crisis.

At the heart of the Foundation is relationship. The trust we've built with hospital partners flows directly from the compassionate, personal way we walk with families. This role exists to protect and carry that heart.

Position Summary

We are seeking a warm, emotionally intelligent, and deeply compassionate Family Care Liaison to serve as the Foundation's primary point of personal connection with the families we support.

This is the relational core of our work: listening to families, understanding their needs, coordinating their care, and ensuring they feel seen and supported through the hardest season of their lives. The successful candidate will bring genuine pastoral sensitivity, discretion, and the emotional capacity to hold difficult stories with grace.

Key Responsibilities

Family Care & Relationship (60–70% of role)

- Serve as the primary personal contact for supported ("hero") families
- Conduct intake calls and assess family needs with sensitivity and care
- Provide ongoing emotional support and regular check-ins throughout the support period
- Listen well, offering families a safe space to process their experiences
- Walk with families through crisis, loss, and uncertainty with compassion and discretion

Care Coordination (20–30% of role)




- Coordinate practical support and care packages in partnership with community resources

(e.g., CityServe)
- Liaise with hospital social workers to receive referrals and confirm family needs
- Implement board-approved support plans, communicating clearly with families about what the Foundation is providing
- Where appropriate, gently invite families to share their stories, always honouring their comfort and privacy
- Report family updates and outcomes back to the Senior Development Officer and Board

Administrative Support (5–10% of role)
- Maintain accurate, confidential records of family interactions and support provided
- Coordinate with the Finance Clerk and Senior Development Officer on disbursement details
- Contribute family insight to communications and storytelling efforts, within consent boundaries

Required Qualifications
- Demonstrated experience in a caregiving, pastoral, counseling, social work, or family-support capacity
- Exceptional interpersonal and active-listening skills
- Genuine empathy and emotional intelligence, with the ability to build trust quickly
- Strong verbal and written communication skills
- Discretion and a firm commitment to confidentiality
- Ability to work independently and manage sensitive situations with maturity

Preferred Qualifications
- Background in pastoral care, counseling, chaplaincy, social work, or a related field




- Personal or qualified familiarity with the experience of childhood illness or family crisis
- Experience working with hospital social workers or healthcare partners
- Familiarity with community support resources in the Niagara / GTA region

Personal Attributes
- Deep compassion and a heart for families in crisis
- Emotionally resilient, with healthy boundaries and self-awareness
- Warm, approachable, and relational — someone people naturally open up to
- Trustworthy, discreet, and grounded
- Collaborative and adaptable in a small, growing organization
- Aligned with and passionate about the Foundation's mission and legacy

Working Conditions Part-time, 5–10 hours per week, flexible to family caseload

- Primarily remote, with phone and virtual contact as the main mode of connection
- Occasional in-person family visits, deliveries, or events in the Niagara / GTA area
- Emotionally demanding work involving families in critical and sometimes end-of-life circumstances

Wellness & Support The Foundation recognizes the emotional weight this role carries. To support the wellbeing of the person in this position, a monthly counselling/wellness benefit ($400/month) is provided, along with intentional board-level care, boundaries around caseload, and a supportive team environment.

How to Apply

Please submit your resume and a brief cover letter describing your interest in the Foundation's mission and your relevant caregiving experience to [email protected].

Include "Family Care Liaison Application" in the subject line.

We thank all applicants for their interest; however, only candidates selected for interviews will be contacted.

Pay: From $20.71 per hour

Work Location: Hybrid remote in Grimsby, ON L3M 1Y8

📌 Family Care Liaison (Grimsby)
🏢 Sarah Tapley Foundation
📍 Grimsby