LOCATION: Winnipeg, MB or Altona, MB

SCHEDULE: Full-time REPORTS TO: Claims Supervisor

DIRECT REPORTS: N/A PURPOSE OF POSITION:

Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates and negotiates low value commercial and residential property insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an productive and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS: By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques

Review policy wordings to evaluate the availability of insurance coverage for reported losses

Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker

Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss

Negotiate resolution of insured losses based on the results of the investigation

Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses





Under the direction of a Desk Claims Specialist or Senior Desk Claims Specialist, complete task investigations on more complex losses and report the findings.

QUALIFICATION AND SKILLS: High school diploma.

Post secondary education is considered an asset.

Previous desk/telephone adjusting or 2 years underwriting/insurance sales experience.

Experience in the customer service industry, farming, building construction, or roofing considered an asset.

Proven teamwork, relationship management and collaboration skills

Strong written and oral communication skills

High level of emotional intelligence and interpersonal skills in stressful situations

Exceptional analytical, problem solving and decision-making capabilities

High level of organization and attention to detail

Advanced negotiation and conflict management skills

Proficient computer skills and experience with Claims Connect, Mobile Claims and Guidewire

Basic understanding of building construction/renovation techniques

Ability to handle fluctuating workloads and demanding timelines

General Insurance Essentials designation or working towards Chartered Insurance Professional designation an asset.

Valid class 5 driver’s license

Comfortable working at heights

📌 Field Claims Specialist I (Winnipeg)
🏢 Red River Mutual
📍 Winnipeg