Step into a pivotal role at FIKA as a Retail Experience Lead in Oshawa, Ontario, where your expertise in retail management will shine. Foster a customer-centric atmosphere while overseeing daily operations. As a key figure in our store, you will implement policies and ensure compliant practices while leading your team in delivering exceptional customer service.

This position enables you to leverage your retail knowledge, educate staff, and engage customers effectively. FIKA seeks dedicated individuals passionate about cultivating an inclusive shopping environment. Key Responsibilities:

- Supervise opening and closing store tasks
- Deliver exemplary customer service and support
- Conduct onboarding and ongoing training for staff
- Resolve customer inquiries and complaints with tact
- Encourage the sales team towards achieving targets Requirements:
- At least 2 years of retail experience
- High school diploma or GED essential
- A transparent criminal record is required
- Must have Provincial Cannabis Certification
- Familiarity with retail sales techniques is essential Empower your team and enhance the customer journey as a Retail Experience Lead at FIKA.

📌 FIKA Retail Experience Supervisor (Oshawa)
🏢 Friendlystranger
📍 Oshawa